Customer Engagement Representative

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we’re busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. POSITION OVERVIEW Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness. RESPONSIBILITIES/ACCOUNTABILITIES Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers. Prevents theft through customer service, teamwork, and communication with all employees. Offers exceptional customer service in the front of the store. Ensures that the Customer remains the top priority while balancing required tasks. Represents the Brand by adhering to Brand’s dress code guidelines. Branded shirts will be provided to be worn with associates own dress pants. Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs). Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines. Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection. Collaborates with internal partners to accomplish assigned tasks. Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business. Assists customers who have scannable QR code refunds at the front of the store. Assists customers with BOPIS Orders/Transactions. Places items on hold for customers and ensures hold policy is to company standard. Assists with line management on high volume sales days. Assists customers with ordering items online with company technology, i.e., iPad. Answers the store phone and assist customers over the phone. Assists the store team by completing coat and bag checks. Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders. POSITION REQUIREMENTS Ability to organize and prioritize assignments, meeting deadlines with minimal supervision. Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners. Contributes to team commitment and a positive, inclusive environment. Takes initiative and make decisions in a timely/urgent manner. ides by all company policies as well as any other standards communicated by management. Must be technology proficient and able to operate the Point of Sale (POS) System. Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts. Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation. Location: Store 1819-42nd and Lexington-ANN-New York, NY 10017 Position Type: Regular/Part time Pay Range: $18.00 - $22.50 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact View email address on click.appcast.io. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation. #J-18808-Ljbffr