Rental Technician - Limelight Mammoth

Rental Technician

Seasonal position at Limelight Hotel, Mammoth Lakes, CA. Terms: Seasonal, full- and part-time roles available. Pay: $20/hour base wage, plus tips.

Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Passion for skiing/snowboarding. Previous hospitality experience preferred.

About Us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values: Service, Simple, Purposeful, Curious, Give. Delivering exceptional service, being purposeful, keeping it simple, remaining curious, and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. This role will be based within the Mammoth Mountain rental shops and service the surrounding area.

About the Role:

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by fitting guests equipment rentals in room or in the fitting lounge and providing information about the equipment, resort, and overall skiing experience. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks and Benefits:

• Free Alterra Mountain Company Employee pass
• Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday barring blackout dates at Deer Valley
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

Primary Responsibilities:

• Completing scheduled and reactive ski/snowboard rental fittings.
• Continued focus on our three Key Customer Requirements:
• KCR #1: On Time Arriving within 5 minutes of the agreed upon time
• KCR #2: Communication Setting clear expectations around the entire scope of service
• KCR #3: Equipment Choosing the right equipment for each guest given their skills and current conditions at the resort
• Support: Provide equipment support within the hotel
• Pickup: All scheduled returns are retrieved from guest accommodations if not returned to the fitting lounge
• Setting up the next shift and future team members for success
• Maintain and improve the resort experience through assisting guests in numerous aspects of ski area operations.

Secondary Responsibilities:

• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking fitting lounge with extra equipment