Account Manager

Account ManagerWe are searching for a strategic thinker with a background in customer support, technology sales, technical project management, and/or strategic marketing management to manage client accounts for a robust digital marketing and analytics platform. This hire will manage daily client interactions, set meetings, track and manage client needs, and coordinate human and capital resources to accomplish client goals. An understanding of the digital marketing landscape is required and this hire should be familiar with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning.DetailsType: Direct-Hire Full-Time OpportunityLocation: Tennessee or Texas based candidates are preferred, open to IL, MT, and COBase Salary: $Negotiable Salary + Full Benefits* (low-cost healthcare, 401K matching, office supply stipend, PTO, etc.)Ideal Candidate ProfileBachelor's Degree Required, Master's Degree is preferredExcellent communication and presentation skills (written and verbal)Excellent customer service and troubleshooting skillsHigh standard of professionalism in appearance and attitudeLocal to the Nashville, TN area and willing to work remotely until 20225+ Years in an Account Manager, Account Director, Enterprise Sales, Technical Project Management, Client Partnership, Engagement Manager or Director, or Strategic Marketing Management role for digital marketing platformsUnderstanding of the digital marketing landscape and familiarity with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning.Tools: Slack, Trello, Zoom, and Basecamp knowledge is requiredComfort and ability to lead meetings either in-person or via Zoom. This hire must be comfortable in front of a camera and taking leadership over meetings.Previous experience managing project timelines and budgetsScope of WorkManage all assigned Fortune 500 client interactions at the c-suite level within the Nashville marketEnsure all project deadlines are being met and coordinate all human/capital resources to accomplish client goals within the platform within budgetLead all internal client status update meetings and keep teams on-track and within client's timelineTranslate client needs into technical solutionsMaintain good working relationship with senior leadership, marketing strategy teams, technical teams, and enterprise account executivesIdentify account development or expansion opportunities with current clients and communicate with executive leadership or enterprise accounts teamEstablish project strategy for clients based on established business/digital roadmaps and defined success metricsOversee reporting efforts on client projects, creating and distributing documents that support the delivery of strategy, products, and servicesIdentify project bottlenecks and brainstorm solutions for process improvementExercise critical thinking, communication, and a high-level of decision-making skills that align with company and client culture and valuesManage client digital programs and provide business analysis of client's digital roadmap