Installer IV

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers performs install work on more difficult situations and assists the Field Supervisor or General Manager on work audits site supervision and work planning. Works under the direction of the Field Supervisor or General Manager.

Location Address : 5301 Holland Dr Beltsville MD 20705

Key Responsibilities:

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customers home

• Installs heating air conditioning ventilation and refrigeration equipment as well as accessories in accordance with company requirements and manufacture specifications. As needed performs limited diagnostics.

• Designs fabricates and installs various ducts and duct fittings as required

• Performs start-ups on air conditioning and heating systems and other components

• Delivers excellent customer service and sustains high levels of customer satisfaction.

• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

• Responsible for delivery and removal of equipment needed to complete the installation work

• Ensures company property vehicles and tools are being properly used maintained and accounted for

• Completes all paperwork in a neat accurate thorough and timely manner. Collects payment from customer

• Represents the company professionally honestly and ethically in all business matters and concerns

• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the companys professional image

• Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to branch and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or General Manager with site supervision planning and estimating

• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance quality and customer satisfaction

• Trains other installers in technical skills and company procedures as assigned

• Performs similar/other duties as needed or assigned

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 6 years experience in HVAC technical training certification required

• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

• EPA and safety certifications required

• Proficient in the fundamentals of the operational functionality of heating air conditioning and ventilation equipment as well as related accessories

• Advanced skills at installing heating air conditioning and ventilation equipment as well as related accessories

• Proficient in the layout and installation requirements of duct work and duct fittings

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

• Proficient and able to operate all necessary tools and equipment to perform various installation projects

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

• Advanced skills installing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision

• Ability to calculate heat gain and loss on buildings using approved methods

• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns

• Effective and efficient time-management and organizational skills

• Valid drivers license with acceptable driving record

• Available to work flexible hours and on-call shifts as needed

• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.

• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers including incentive and bonus opportunities (depending on the position)

• Generous PTO provided

  • 24 paid days off within your first year of employment (vacation personal holidays & national holidays)

  • 29 paid days off after your 2nd year of employment

• Ready to get out of your work truck We have ample advancement and career-growth opportunities available across the U.S.

• Hold on to your more of your paycheck with Company-sponsored Medical Dental and Vision Insurance programs

• Company-provided smart phone tablet uniform plan and tool replacement program

• Well make you better at what you do with our internal Training Academy

• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions

• Company-paid employee Life Insurance with options for YOU and your Family!

• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work

• Supplemental benefit programs such as:Legal advice pet insurance and health advocacy programs

Annual Compensation Range: $76500.00 - $97500.00

Incentive Opportunity

Minimum Experience: 6
Years Minimum Education: High School Diploma/GED

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email