Account Supervisor (Consumer PR)

Job Description

Job Description

Praytell is a creative communications agency made up of strategic minds, spirited hearts and people with a strong instinctive recoil from anything remotely boring. We create culture-driven, integrated work that earns attention, sparks conversation and makes people… well, give a shit. But more than that, we’re a team of curious builders, thoughtful challengers and collaborative problem-solvers who believe the best work starts with a simple question: what if we?

What if we pushed the idea further? Solved the problem differently? Built something better?

Our work moves fast, evolves constantly and rarely fits neatly inside a box - which is exactly how we like it. The people who thrive here ask questions, chase ideas, spot opportunities and care enough to go beyond the brief. They don’t wait for a perfect roadmap or a tap on the shoulder - they’re energized by figuring things out, making things better and helping shape what comes next.

We hold ourselves to a high bar, but we’re not pretending to be a perfect agency filled with perfect people doing perfect work 100% of the time. We’re humans. Sometimes the work runs late. Sometimes the process is still being built. Sometimes there isn’t a policy, playbook or perfect answer for every little thing. What we do have is a genuine commitment to getting better - evolving how we work, support our people and build the kind of agency we want to be, together.

So that’s our promise to you. If curiosity drives you, ownership excites you and “what if we?” feels more like a life mantra than a question - we’d love to hear from you.

As an Account Supervisor, you will:

• Client Service
• Start with ‘Yes’: Provide strategic recommendations grounded in optimism and actionable next steps.
• Spidey Senses in Tune: Proactively identify and address challenges before they escalate.
• No Ego, No B.S.: Lead with a collaborative and solutions-first mindset, avoiding unnecessary complexity or ego-driven decisions.
• Trust & Transparency: Establish strong client relationships by maintaining open, honest communication and clear expectations.
• Sense of Humor & Short Memory: build on previous experiences to better manage stress and maintain focus on solutions after setbacks.
• Spirit of Partnership: Develop client relationships through thoughtful communication and understanding their goals and challenges.
• Account & Team Management Support
• Brand & Business Expertise: Lead the development and execution of integrated PR, influencer, and social media strategies, aligning with client objectives.
• Time & Budget Tracking: Manage larger workstreams and overall campaign timelines and budgets, ensuring deliverables stay on track and meet quality standards.
• Workflow Management: Manage day-to-day operations across teams, resolving challenges and ensuring alignment across PR, influencer, and social teams.
• Staffing: Identify resource needs and flag to leadership to ensure the right team members are assigned to meet project goals.
• Employee Development: Provide guidance and feedback to junior and mid-level staff, fostering growth and accountability.
• Effective Communication
• Client Communication (Emails/Status Calls): Build strong client relationships through proactive and effective communication, managing both routine updates and complex discussions.
• Written Materials: Review and refine written materials created by junior team members to ensure accuracy, clarity, and professionalism.
• Deck Development: Develop and deliver decks for campaign proposals and performance reports/recaps, ensuring clarity and impact.
• Presentation Skills: Present confidently in client and internal meetings, adapting tone and messaging to suit the audience.
• Strategic Planning
• Channel Audits (Earned, Social, Influencer): Manage channel audits, ensuring actionable insights are clearly communicated to clients.
• Target Audience Analysis (Earned, Social, Influencer): Conduct deep dives into audience behavior, aligning strategic recommendations with business objectives.
• Channel Fluency & Strategies (Earned, Influencer, Social): Develop and implement multi-channel strategies, integrating earned, influencer, and social efforts seamlessly.
• Creative Thinking
• Newsjacking/Trend-to-Earned Ideas: Integrate cultural insights into creative proposals, leading ideation sessions for timely opportunities.
• Earned Media: Manage the creation of unique seasonal pitches, experiential events, and mailers to support earned media objectives.
• Influencer or Talent Partnerships: Lead brainstorming for influencer or talent collaborations that authentically align with brand and campaign goals.
• Social Media: Craft and manage creative social media campaign strategies, ensuring alignment with audience interests and client objectives.
• Brand Campaign Concepts: Spearhead ideation of integrated campaign concepts, ensuring creative excellence and strategic alignment.
• Execution
• Earned Media: Strategize and manage media relations efforts, ensuring teams are securing impactful placements and building relationships with both traditional and emerging media. Conduct light touch media outreach with high caliber outlets and opportunities.
• Influencer: Manage influencer strategies, including paid and organic activations, ensuring performance aligns with campaign KPIs. Manage contract oversight with input from team members on the necessary services.
• Social Media: Support the creation of strategies and plans. Lead the execution of social media plans, balancing organic and paid approaches while collaborating across departments on trendjacking, content creation, reporting.
• KPI, Merchandising & Reporting
• Data Analysis & Interpretation: Oversee data analysis processes, ensuring insights are accurate and meaningful.
• Strategic Recommendations: Develop strategic recommendations informed by data to guide client campaigns.
• Stakeholder Communication: Deliver clear, data-driven reports and confidently address client questions.
• Goal Alignment & Performance Metrics: Ensure team efforts remain focused on achieving client KPIs and goals.

Beyond the role itself, we’ve built a place that genuinely shows up for its people - and that comes through in how we think about benefits and the overall employee experience. We offer a robust package designed to support your health, wellbeing, growth, future self and life outside of work.

Salary: $82,000 - $98,000 (This range reflects the minimum and maximum compensation for the role. We typically make offers within the 25th to 75th percentiles of the range and do not exceed the listed maximum. Final offers are based on experience, skills and qualifications.)

Benefits & Perks

• Comprehensive health care coverage
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• Flexible Time Off (FTO)
• 18 company holidays
• Flex Fridays
• PrayCare wellness stipend and Rebalance Day
• Employee Assistance Program (EAP)
• Paid parental leave and fertility support
• Training, learning and professional development programs
• Camp Praytell
• Employee Resource Groups (ERGs)
• And more!

Please note: due to the high volume of applications we receive, we're unfortunately not able to respond to every applicant individually. While we review every application, we'll only be in touch with candidates we're moving forward with.

We know how tough it can be to wait and wonder, especially in today's job market, so in the spirit of transparency: if you haven't heard from us within 10 business days of applying, it means we've decided to move forward with other candidates for this particular role. We truly appreciate the time, energy and care that goes into every application, and we'll keep your information on file for future opportunities that may be a fit.

Our interview process typically takes 4-6 weeks and includes:

1. Application Review: Before applying, please review the location requirements for this role. Unfortunately, candidates who do not meet the location requirement will not be considered.
2. Phone Screen (30 minutes)
3. Team Interview (30-60 minutes)
4. Leadership Interview (30 minutes)
5. Take-Home Exercise (TBD): A short, client-agnostic assignment designed to help us better understand how you think, approach challenges and tackle the work. Candidates who complete the exercise will receive a stipend via electronic gift card.
6. Offer
7. Target Start Date: August 2026

We are an equal opportunity employer. We welcome all people and do not discriminate - period. All qualified applicants will receive consideration for employment in accordance with federal, state and local laws. We prohibit workplace harassment and discrimination of any kind and are committed to building an inclusive workplace in every location where we operate.