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WHEELCHAIR AGENT

Huntleigh USA

Job Title: Passenger Service Attendant - Wheelchair Agent

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)


FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
  • Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
  • Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
  • Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
  • Complete incident reports for accidents and out of the ordinary events while transporting passengers.
  • Complete wheelchair logs to document "pushes."
  • Perform other duties as required.
PHYSICAL REQUIREMENTS:
  • Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
  • Must be able to lift, carry, and/or hold 75 pounds or more.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • If over 18 a High School Diploma, GED or equivalent may be required in some locations.
  • Must have reliable transportation
  • Must have a reliable telephone number for contact.
  • Ability to read, write, speak, and follow verbal and written instructions in English.
  • Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.
REQUIRED TRAINING:
  • Must complete any applicable Huntleigh and airline specific training as required.
APPEARANCE:
  • Maintain a neat, well groomed, professional image at all times.
  • Meet uniform standards as required
  • No facial piercings
  • No tattoos below the wrist or above the neck.
Vacancy posted 1 day ago
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