Service Account Manager

About Us

We offer expert electrical and low voltage contracting services to Greater Boston's commercial, institutional, life-sciences, hospitality, and retail markets. We leverage VDC, green building techniques, integrated project delivery, and lean construction methods that help improve efficiency and enhance client operations.

Job Summary

Gaston Electrical is looking for a Service Project Manager who is responsible for responding to service requests from clients and managing projects from estimating to project completion. This person is also responsible for growing our existing customer base through positive and responsive customer interactions.

Essential Duties & Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out.

• Manage existing customer relationships and provide excellent customer service to help grow our division. Identify new opportunities for business and promote Gaston's services.

• Schedule field service technicians for jobs and adjust schedules as needed.

• Project manpower for projects on a weekly basis.

• Prepare estimates for service projects.

• Work with Accounting department on billing.

• Participate in meeting annual service department revenue and profit margin goals.

• Operates as point of contact for assigned customers.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Requirements/Preferred Skills, Education and Experience

• 3 to 5 years experience estimating and project managing commercial construction projects.

• Electrical field experience required. Licensed electrician is preferred.

• Experience in working with customers.

• Excellent communication and interpersonal skills.

• Demonstrated experience in staying organized and following up on tasks.

• Ability to work on tasks efficiently and prioritize work.

• Ability to identify and meet customers' expectations and requirements.

• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.

• Demonstrated experience using Microsoft Office - Outlook, Excel, Word.

• Knowledge of Spectrum Construction Software a plus.

• Knowledge of Conest Estimating Software a plus.

No agencies please.

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy ( .

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here ( . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $95,200 and $161,900

Other Compensation: bonus eligible

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Job Locations US-MA-Norwood

ID 2026-49614

Company Gaston Electrical Co., LLC

Category Operations Services

Position Type Full-Time

Location Type Onsite

Posted Date 3 months ago (4/27/2026 5:15 PM)

Licenses & Certifications Electrical Journeyman License