Guest Service Representative

Part Time 3rd Shift Guest Service Representative / Night AuditorAre you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Wyndham Bloomington MOA Hotel is currently looking for a friendly, dependable, and motivated individual to join our team as a Part Time 3rd Shift Guest Service Representative / Night Auditor.Our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.Hours: 11pm – 7am Must be available to work weekends and holidaysWhat We Offer You:Competitive wagesPersonal Days OffBonus PlanHoliday PayReferral ProgramWellness DayLike to travel, take advantage of all the brand has to offer with the employee discount program.Supportive team culture that values every roleOpportunities to grow within the company.Guest Experience & ServiceWelcome late arrivals with a warm, friendly, and professional presenceAssist guests with check-ins, check-outs, and overnight requestsAnswer all incoming and in-house phone callsEnsure guests feel safe, valued, and cared for throughout the nightHandle guest questions or concerns calmly and confidentlyNight Audit & OperationsUpdate all files and reset the system for the following day activityBalance room and market accounts with accuracyPrepare reports for hotel leadership to start the next day strongEnsure the front desk and lobby remain organized and presentableAbility to work while standing for extended periods of time.Knowledge of Opera Cloud or Opera beneficial but not requiredHotel Care & AwarenessConduct routine property walks to maintain safety and securitySet up the morning for success (coffee ready, lobby welcoming, details in place)Be the reliable overnight presence our guests and team depend onWhat Makes You a Great FitFriendly, dependable, and professionalComfortable working independently overnightDetail-oriented and organizedCalm under pressure and a natural problem solverBasic computer skills and willingness to learn hotel systemsHospitality or customer service experience is a plus—but personality and reliability matter mostAt Wyndham Bloomington MOA Hotel, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.RequirementsCandidates must possess the following knowledge, skills, and abilities:Great attention to detailThorough organizational skills, proficient in accomplishing all tasksConsiderable knowledge of computer systems for registration, reservations and backup systemsAbove average mathematical comprehension to understand and interpret numbers as they apply to operations in hotelsAbility to read, write, speak and understand the English language to communicate with employees and guestsAbility to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflictsAbility to work while standing for extended periods of timeKnowledge of Opera Cloud or Opera beneficial but not requiredJoin our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry