Water Operations Analyst

Participates as a member of the Water Resources administration team performing analytical and administrative duties to support water and wastewater operations. Designs, programs, implements, and maintains the City’s advanced meter infrastructure (AMI) system; ensures optimal network health, prompt resolution of exceptions, and accurate synchronization of data across systems; and validates, analyzes, and interprets AMI data. Receives general supervision from the Engineering Support Services Administrator or designee, who outlines work assignments, monitors work in progress, and reviews completed work. May exercise technical or administrative supervision over assigned maintenance and/or customer service staff, as assigned. This includes making detailed work assignments, frequently reviewing work in progress, and carefully reviewing completed work. Researches administrative issues, conducts studies and produces documents recommending appropriate courses of action and strategies in support of water and wastewater operations. Designs and programs the City’s AMI system and coordinates the installation of related equipment; establishes benchmarks and methods for monitoring and reporting on AMI system performance. Identifies potential and required changes to water and AMI business/operations practices and procedures; develops and implements recommendations to improve accuracy, customer satisfaction, system performance, and operational workflow. Monitors and maintains high standards of water (e.g., AMI and billing) data quality; ensures synchronization between systems for reliability and validity; develops systems of tracking, measuring, and validating data; audits data for anomalies, usages, non/negative reporting, communication failures, and recurring errors and implements corrective measures; develops systems of tracking, measuring, and validating data. Gathers, compiles, analyzes, and interprets water (e.g., AMI) and wastewater data and prepares periodic and special reports; assesses and implements methods to improve data collection, analysis, and reporting. Identifies business user needs and documents workflows; troubleshoots system issues; develops training documentation and conducts training on AMI systems. Oversees and performs work associated with AMI and large meter operations for the City’s water utility services; partners with field operations to address system issues and coordinate resolutions. Coordinates with supervisor to assign AMI work orders to lower-level staff or field staff; provides work direction to various staff; provides day‑to‑day leadership and training and ensures a high performance, customer service‑oriented work environment that supports achieving the department’s and the City’s mission, strategic plan, objectives, and values. Participates in the development of request for proposals for consultant services and bid processes; participates in evaluating proposals; ensures contractor compliance with City specifications, policies and procedures, and service quality. Assists in the preparation and administration of assigned budget(s) and recommends adjustments. Collaborates with the other City departments and contractors to ensure the system remains up‑to‑date and optimized for operational needs. Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues. Maintains files, databases, and records related to AMI activities; ensures the proper documentation of operations and activities. Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public. Monitors changes in regulations and technology that may affect the City’s AMI program; implements policy and procedural changes to comply with regulations. Performs other duties as assigned. Knowledge of Principles of AMI infrastructure design, installation, programming, operations, and maintenance Principles and practices of AMI systems integration, public administration, workflow, and configuration Data quality standards and reporting methods, techniques, and procedures Basic principles and practices of budget and contract preparation and administration Principles of providing functional direction and training Principles of project planning, monitoring, implementation, and evaluation Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility Principles and procedures of record keeping Basic and advanced mathematic and statistical techniques Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed Effective customer service techniques Ability to Monitor AMI system operational effectiveness, reliability, and security vulnerabilities, promptly addressing any identified issues or concerns to ensure optimal performance Read, analyze, and interpret AMI data, specifications, and manuals. Define issues, analyze user and customer problems, evaluate alternatives, and develop sound conclusions and recommendations Develop and maintain comprehensive technical documentation and operating instructions, facilitating user training on AMI applications and hardware functionality Plan, organize, and coordinate the work of assigned staff Effectively provide staff leadership and work direction Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities Prepare clear and concise written and oral reports and recommendations Perform advanced mathematical and statistical calculations Maintain accurate logs, records, and written records of work performed Plan and organize work to meet changing priorities and deadlines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Provide effective customer service Communicate effectively, both orally and in writing Establish and maintain effective and cooperative working relationships with City employees and the public Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches Supervise and train staff Keep abreast of current developments in area(s) of specialty Qualifications Minimum Qualifications Education: Graduation from an accredited college or university with a bachelor's degree. Experience: Two years of recent, paid work experience which has included performing research, analysis, report writing, and administrative staff assistance tasks. One year must include experience working with AMI systems, automated operations and water meter reading processes, or water usage and billing data. Licenses and Certifications Possession of a valid California Class C driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions. Working Conditions Work is performed using a computer primarily indoors in a home or office environment, in accordance with the City’s Telework/Flexible Workplace Policy, with frequent interruptions. Office work may require sitting for prolonged periods of time and using a computer keyboard and screen. The incumbent may be required to work in confined areas. Off‑site assignments and irregular work hours are occasionally required. Physical demands may include kneeling, bending, stooping, reaching and grasping. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call View phone number on click.appcast.io, TDD View phone number on click.appcast.io (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. #J-18808-Ljbffr City of Santa Monica