Assistant General Manager

About Topgolf Topgolf is a sports entertainment company that brings golf, food & beverage, events, and entertainment together in high‑energy, high‑volume venues. Role Overview Assistant General Manager supports the General Manager in leading all venue operations, overseeing department managers, driving performance, and stepping in as acting GM when needed. Key Responsibilities Lead venue operations by overseeing department managers and teams to deliver best‑in‑class guest experiences. Hold leaders accountable for operating standards, staffing, and safety. Step into the GM role during absences, taking full venue accountability. Forecast and manage sales and expenses across departments. Use business metrics and trends to drive performance and maximize profitability. Coach and develop direct reports, investing in their growth as leaders. Drive team member engagement across all departments. Support effective hiring, scheduling, and team building across the venue. Stay visible on the floor and interact with guests to assess and elevate their experience. Champion a culture of hospitality across every touchpoint. Use guest feedback and operational data to continuously improve the experience. Cultivate relationships with community leaders and local organizations. Support brand‑building events, partnerships, and activations. Uphold Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring. Core Competencies Drives Results: Consistently achieving results, even under tough circumstances. Builds Effective Teams: Communicate clear goals, ensure right mix of skills, coach high‑performing teams. Ensures Accountability: Monitor metrics, hold departments accountable for budgets, goals, and operating standards. Decision Quality: Make timely decisions, hold others accountable for sound decisions, balance solutions. Qualifications 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi‑unit operation. Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered. Proven track record of leading multi‑unit operations in a high‑volume environment. Ability to obtain required licenses and certifications for your location. Must be 21 years of age or older as required by state or local law. Physical Requirements Ability to lift, carry, and move items up to 50 pounds on an occasional basis. Ability to remain on your feet and in motion for extended periods throughout the shift. Ability to perform a variety of physical tasks consistently throughout the workday. Ability to work in varying outdoor weather conditions for extended periods. Ability to communicate clearly and effectively in a venue environment that may include background noise. Ability to remain in a stationary position for periods of time while performing desk‑based tasks. Benefits Health, dental, and vision coverage. 401(k) plan with team member match. Free mental well‑being platform for eligible team members. Free play and 1/2 price food for qualifying team members. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr