Escalation Response Specialist

To improve customer service, the full-time remote Escalation Response Specialist will respond to complex complaints and escalations from members or providers, manage problem tickets, and provide feedback to upper management regarding issues. Key responsibilities Provide timely and appropriate resolutions to escalated issues from various communication channels Document, track, and respond to all assigned complaints and inquiries in a professional manner Conduct root cause analysis of member or provider issues to identify trends and develop enterprise-wide solutions Required qualifications High School diploma or GED required 4+ years of related experience preferred Experience with Medicare and escalations in a call center environment is highly preferred Vocational or technical education may be required in addition to prior work experience Must be authorized to work in the U.S. without the need for employment-based visa sponsorship