Payment Recovery Specialist I

Job Description

Job Description

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY:
The Payment Recovery Specialist I oversees the daily operations of loans under bankruptcy protection and/or charge-off stature. This includes providing daily direction to the department's workflow and processing of functions within a bankruptcy filing chapter 7, 11, or 13, or a charge-off status. This oversight includes monitoring of the bankrupt/charge off portfolio and the attorneys/collection agency associated with the loans. This role requires close coordination with various departments, vendors, and outside counsel. Additional duties may include posting chapter 13 payments, and/or recovery payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support and cultivate strong relationships through member contact, quality member service and superior knowledge. Handle incoming calls from members, incoming mail/email, and correspondence received by credit union staff. 
• Ensure member records are up-to-date and accurate.
• Demonstrated ability to achieve or exceed monthly goals in a fast-paced environment.
• Compile data and prepare monthly activity reports, and periodically, more specialized reports for senior management.
• Develop, apply, and evaluate regulatory policies and procedures for the department; maintain a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act, and the Patriot Act.
• Manage credit reporting updates for specialized coding (Bankruptcy/Charge-off).
• Post/Track specialty payments.
• Handle calls from credit union staff concerning charge off/bankruptcy related matters.
• Maintain vendor relationships with attorney/collection agencies.
• Assign accounts to proper vendor for handling.
• Maintain specialty queues to ensure the credit union remains in compliance.
• Manage title releases on specialty accounts. 
• Review and approve Visa revocations (if applicable).
• Keep management current on all issues/concerns on specialty accounts.
• Perform other duties as may be assigned

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Minimum 1 year of Bankruptcy/Charge Off experience with measured success (preferred).
• Minimum of 1 years Credit Union (or comparable financial institution) experience.
• College experience preferred.

OTHER JOB QUALIFICATIONS:

• Knowledge of laws/regulations, policies/procedures which affect job function.
• Effective analytical problem solving, organizational and planning skills.
• Ability to set priorities, multi task, and meet deadlines.
• Excellent interpersonal communication skills as well as effective public speaking skills.
• Strong motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.