DCY Technical Writer 3 TW3

AM - Ashley Hetman
In person interviews
Hybrid Columbus - candidate needs to be able to report as needed




Technical Writer 3








A Technical Writer (TW3) is needed for the Modernization /
Re-write of a .NET Application. The TW3 would be responsible for all Technical
Documentation Business Process descriptions system requirements workflows
and release materials are accurate consistent and aligned with DCY governance
standards and will work closely with software Developers Business Analysts
Program teams QA Testers and Project leadership.








Role:
























Create and
Maintain Architecture Diagrams API Documentation Data Dictionaries Entity
Relationship Diagrams and System Configuration guides.












Document
current state and future state workflows including Intake Process Billing
Flows Automated Jobs and System interactions.












Maintain
documentation libraries and subscription lists.












Identify
create revise and maintain documentation and templates needed by the
Application Teams.












Develop
enhance and maintain user documentation for multiple applications and Ensure
appropriate control.












Develop User
guides Quick Start Manuals SOPs and Training Content for Program Staff
supervisors and Administrators.












Determine
procedures for use of on-line documentation tools and version control
documentation as appropriate.












Educate both
business and technical groups on the essential need for developing and using
standard documentation for all processes.












Organize and
prepare work effectively to facilitate proactive resolution of problems rather
than reactive.












Identify and
make recommendations around documentation and templates needed by the
Application Teams.












Work with
users and other State personnel to ensure that the solutions meet State
business requirements.












Identify and
initiate continuous improvement opportunities.












Direct the
development of accurate estimates for documentation requests/activities as
required












Review and
understand the Application Teams workplan.












Determine
time estimates and schedule for own work and resolve issues in a timely manner.
















Identify and
track issues risks and action items.












Review and
approve procedures for use of on-line documentation tools as appropriate.












Identify
business and technical documentation needs not currently addressed.












Promote the
need for developing and using standard documentation for all processes within
the organization.












Perform
detailed reviews of interim and final tasks as appropriate.












Oversee
processing of service requests.












Manage
deploy and schedule Technical Writer activities.












Develop and
manage short and long-term documentation plans and schedules.












Understand
work requests/needs within Application Teams












Work with
Team Leads and Group Leads to set documentation goals.




















Experience:












Ideally 5-6 years of similar experience in
projects that involved legacy system migration re-factoring or modernization
would be highly preferred.








Educational requirements:












Education: 4 year college Degree in IT Computer
Science Engineering or Business with a focus on Technology








The Position is Hybrid and the hire should be able to come
to DCY office in Columbus as needed.