Spa Operations Manager

Job Description

Job Description

Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. Inspire wellbeing. Lead with purpose. Elevate the guest experience.

Canyon Ranch Tucson is seeking a dynamic Spa Operations Manager to lead the daily operations of our world‑class spa. This is an opportunity to guide a high‑performing team, shape an exceptional guest journey, and contribute to a mission‑driven organization dedicated to transforming lives through wellbeing.

Responsibilities

As the Spa Operations Manager, you’ll oversee the full spectrum of Spa Operations- including the Spa Desk, guest Locker Rooms, Pool Areas, and Metaphysical Department. You’ll lead and develop a diverse team, ensure flawless guest service, and maintain the highest standards of facility excellence. Your leadership will directly influence the guest experience and the success of the Spa.

• Lead and develop teams across Spa Desk, Locker Rooms, Pools, and Metaphysical services

• Ensure consistent, exceptional guest service that exceeds expectations

• Maintain a strong presence on the floor to support staff and guests

• Manage scheduling, staffing, performance reviews, and colleague development

• Oversee budgets, financial performance, and inventory

• Partner with Facilities to maintain pristine, safe, and fully operational environments

• Support new service development through ROI analysis and operational insight

• Participate in the MOD program and collaborate with peer leaders

We offer comprehensive Medical, Dental, and Vision insurance plans; a total of 25 paid days off per year; free health club membership with access to 60 fitness classes, a variety of lectures and workshops, and 55% off services.

Qualifications

Minimum of an Asoociate degree or two-year equivalent specialized training or experience required. You are required to have an active CPR/AED/First Aid certification or acquire it within 90 days of employment. Additionally, you'll be required to have a valid driver's license and have an acceptable driving record.