Sales Support Specialist

Job Description

Job Description

About iRely

In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.

Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation.

Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries.

Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are.

Sales Support Specialist 

Hybrid positions: Candidate should be local to the Dallas area, and work on-site at our Dallas Texas office 3 days per week. 

 

About iRely

iRely is a global enterprise software company providing innovative ERP and CTRM (Commodity Trading and Risk Management), and SaaS solutions to businesses across agriculture, commodities, petroleum, retail, and related industries.

Our software helps organizations streamline operations, manage financial processes, improve visibility, and make informed business decisions. We are committed to delivering industry-focused technology solutions backed by deep product knowledge and exceptional customer support.

Position Overview

iRely is seeking a customer-focused and technically proficient Sales Support and Solutions Specialist to support our sales organization through compelling software demonstrations, product expertise, and pre-sales solution consulting.

This role serves as a key product knowledge resource for prospective and existing clients, helping them understand iRely's ERP software, SaaS offerings, and related business solutions. The Sales Solutions Engineer will lead engaging product demonstrations, explain software functionality and business value, and collaborate closely with Sales, Product Management, and Marketing to support customer engagement and business development initiatives.

The ideal candidate combines strong presentation and communication skills with a solid understanding of enterprise software and the ability to translate complex software capabilities into practical business solutions. This individual should be comfortable interacting with customers, tailoring demonstrations to business requirements, and helping sales teams communicate the value of iRely's products throughout the sales cycle.

  Key Responsibilities

Software Demonstrations & Pre-Sales Support

• Lead product demonstrations of iRely's ERP software, SaaS solutions, and related enterprise applications for prospective and existing customers.
• Partner with Sales and Account Executives to prepare and deliver tailored demonstrations aligned with customer requirements, industry needs, and business objectives.
• Explain product features, workflows, integrations, and capabilities in a clear, engaging, and business-focused manner.
• Translate customer challenges into relevant software use cases, demonstrating how iRely solutions can improve operational efficiency, visibility, and business performance.
• Serve as a product knowledge resource for customers and internal sales teams throughout the pre-sales process.
• Respond to product-related questions and help customers understand the functionality and benefits of iRely's software solutions.
• Support sales meetings, discovery sessions, and other customer-facing activities as needed.

Demo Environment & Content Development

• Assist in creating, maintaining, and enhancing demonstration scripts, presentation outlines, and product demo materials.
• Develop and maintain demonstration scenarios within sandbox and demo environments to showcase key product capabilities and customer use cases.
• Prepare demo environments and supporting materials to ensure demonstrations are accurate, relevant, and professionally delivered.
• Collaborate with Product Management to stay current on new product releases, enhancements, functionality, and roadmap developments.
• Help develop repeatable demonstration processes, standardized demo materials, and best practices that improve consistency and effectiveness across the sales organization.

Cross-Functional Collaboration

• Work closely with Sales, Product Management, Marketing, and other internal teams to strengthen product positioning and improve the pre-sales process.
• Provide feedback from customer interactions and demonstrations to help identify product gaps, customer needs, and opportunities for improvement.
• Partner with Marketing to support product presentations, sales enablement materials, product messaging, and other initiatives that communicate iRely's value proposition.
• Help refine demonstration strategies and processes based on customer feedback, sales team input, and evolving product capabilities.
• Maintain current knowledge of iRely's product portfolio, industry trends, competitive solutions, and relevant business processes.

Qualifications & Experience

• Bachelor's degree in business, Information Technology, Computer Science, or a related field preferred; equivalent relevant experience will be considered.
• Experience in software sales support, pre-sales, solutions consulting, software demonstrations, sales engineering, or a related customer-facing technology role.
• Experience presenting or demonstrating ERP, SaaS, enterprise software, or other business applications to prospective customers.
• Strong presentation, communication, and interpersonal skills, with the ability to explain technical concepts to both technical and nontechnical audiences.
• Ability to understand customer business requirements and connect software capabilities to meaningful business outcomes.
• Strong organizational skills and attention to detail, with the ability to prepare for and manage multiple demonstrations and customer engagements.
• Experience creating presentations, demo scripts, product walkthroughs, or structured software demonstration scenarios.
• Ability to work collaboratively with Sales, Product Management, Marketing, and technical teams.
• A proactive, customer-oriented approach with strong problem-solving skills and a commitment to continuous learning.

Preferred Qualifications

• Experience with ERP, SaaS, CRM, financial systems, supply chain software, or other enterprise business applications.
• Familiarity with business processes such as accounting, inventory management, procurement, sales, operations, or financial reporting.
• Exposure to consultative selling, solution-based selling, or complex B2B software sales cycles.
• Experience supporting software sales teams by preparing tailored demonstrations and responding to customer-specific use cases.

What Success Looks Like

• Delivering clear, compelling, and customer-focused software demonstrations that support sales opportunities.
• Helping prospective customers understand the value and business impact of iRely's software solutions.
• Providing reliable product expertise and effective pre-sales support to the Sales organization.
• Maintaining high-quality, current demonstration scripts, scenarios, and sandbox environments.
• Strengthening collaboration among Sales, Product Management, and Marketing to improve customer experience and sales effectiveness.

Why Join iRely?

Join a global enterprise software company where technology, industry expertise, and customer success come together. As a Sales Solutions Engineer, you will play an important role in helping prospective customers discover how iRely's software solutions can address their business challenges and support their growth.

If you enjoy presenting technology, solving business problems, and helping customers understand the value of software solutions, we encourage you to apply.

Why Choose Us? 

At iRely, we empower our team members to lead with innovation and consistently exceed customer expectations. As a hands-on leader passionate about ERP Implementation and team success, you'll have the chance to make a meaningful impact in this role. We provide competitive compensation, comprehensive benefits, and clear pathways for career growth, all within a supportive, collaborative environment that values your contributions.

Diversity and Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.