Business Systems Analyst

Salary : $75,303.24 - $110,077.08 Annually
Location : Los Angeles, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: R9649A
Department: 82000 - COURT TECHNOLOGY SERVICES
Division: 82507 - CTS BUSINESS ANALYSIS & SUPPORT STAFF
Opening Date: 07/24/2026
Closing Date: 8/18/2026 11:59 PM Pacific


Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court's 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.
Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Los Angeles Superior Court - connect with us today.
ABOUT THE OPPORTUNITY

We're seeking a dedicated Business Systems Analyst (BSA) who is committed to understanding business needs and turning them into clear, actionable system requirements. The ideal candidate will work closely with end-users, technical teams, and vendors to analyze processes, document requirements, test system functionality, and support applications across the organization. This role centers on improving business operations through thoughtful analysis, effective communication, and hands-on system support. With opportunities to contribute to new enhancements and maintain existing applications, this position offers a meaningful path to strengthen both functional and technical expertise while driving impactful projects.
Key responsibilities:

• Requirements Analysis: Conduct interviews with business users and stakeholders to identify business needs and translate them into functional specifications, user stories, and process documentation.
• Business Process Evaluation: Analyze existing workflows and recommend solutions or improvements that align with organizational goals.
• Stakeholder Communication: Collaborate with technical teams, vendors, end-users, and other stakeholders to ensure requirements and expectations are clearly understood and met.
• Quality Assurance Testing: Develop test plans and perform functional, usability, and regression testing to validate that systems fulfill documented requirements.
• User Acceptance Facilitation: Lead UAT sessions, gather feedback from users, and ensure readiness for new or updated system functionality.
• Application Support: Provide troubleshooting assistance by analyzing reported issues, documenting findings, and coordinating with vendors or internal teams to resolve problems.
• System Configuration: Configure applications to meet business needs and ensure systems operate efficiently and reliably.

The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click . Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.
SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the final filing date of this bulletin:

• OPTION I: 5+ years' experience in business analysis, requirements definition and information technology support.

• OPTION II: Associate's degree* in information technology, computer science, management information systems, or related field -AND- 3+ years' experience in business analysis, requirements definition and information technology support.

• OPTION II: Bachelor's degree* in information technology, computer science, management information systems, or related field -AND- 1+ year experience in business analysis, requirements definition and information technology support.

*To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
DESIRABLE QUALIFICATIONS

• Exposure to all phases of the Software Development Life Cycle (SDLC).
• Experience writing SQL queries.
• Experience working with agile methodology.
• Experience using low/no-code and AI tools.
• Practical knowledge of financial systems and workflows used in accounting or finance operations.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked .
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click .
WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:

• EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.

• ASSESSMENT: Applicants who best meet job-related qualifications will be invited to participate in an online assessment which may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills, and abilities.

• ELIGIBILITY: Applicants who successfully pass each (and all) recruitment steps will be placed on an eligible list which will remain active for approximately nine (9) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list.

Questions regarding this posting may be e-mailed to
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Superior Court of Los Angeles County is an equal opportunity employer.
Choices Benefit Plan
Benefits may be purchased using a tax-free monthly benefits allowance between $1,149.21 - $2,476.90 for the 2025 plan year (based on number enrolled in medical coverage). If the monthly cost of the benefits selected is less than the monthly allowance, the employee receives the difference as additional taxable pay, up to a maximum of $244.00. For detailed plan information, click here.



Insurance
The Choices plan includes a robust range of insurance options, including medical, dental, disability, life, and AD&D insurance.



Flexible Spending Accounts
Employees may contribute up to $266 per month into a tax-free Health Care Spending Account and up to $400 per month tax-free into a Dependent Care Spending Account. The Court contributes up to $375 per month to the Dependent Care Spending Account.



Leave Benefits
Vacation - All permanent and other designated categories of employees are eligible to earn paid vacation based on years of service. Vacation is based on continuous service and credited at the completion of each consecutive six-month period of employment.


Sick leave - Depending on the length of service and employment categories, up to one day of full pay per month of service is accrued monthly for qualifying service.


Holidays - 14 days per year.


Bereavement leave.



Retirement
Deferred Compensation Plan (457) - Optional tax-deferred supplemental retirement plan that includes a County match of up to 4% of employee's salary.


Retirement Pension Plan administered by the Los Angeles County Employees Retirement Association (LACERA).


If the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013, that person's pension will be limited under the Public Employees' Pension Reform Act (PEPRA). For these purposes, a "new member" is someone who first becomes a member of LACERA on or after January 1, 2013 - that is, someone first employed by the County on or after December 1, 2012 - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. For further information, visit lacera.com.



Other Benefits
The Commuter Benefit Plan (CBP) - Allows employees to pay for eligible public transit expenses using pre-tax dollars (up to IRS limits).


Tuition Reimbursement - The Tuition Reimbursement Program provides eligible employees with tuition assistance (maximum $2000 per fiscal year) for courses toward a degree program at an accredited college and/or university. The program is intended to support the ongoing development of a highly effective workforce at the Court.


Employee Assistance Program (EAP)
The information contained herein concerning the benefit package available to incumbents in this classification is based on an employee's appointment to a full-time, permanent position in the Court service in this class. The specific benefit package any individual employee may receive is subject to change based on that employee's particular employment status and payroll title.
01



INSTRUCTIONS: The information you provide on this application and supplemental questionnaire will be evaluated to determine your eligibility to participate in the next phase of the recruitment process. Please be as specific as possible and include all information as requested. A resume or a reference to a resume will not be accepted in lieu of a complete application and questionnaire, or considered in determining your eligibility to participate in the next phase of the recruitment process. Incomplete responses, false statements, omission of a material fact, or partial information can result in disqualification from the examination process.

• Please check the box to indicate you have read and understand these instructions.

02



EDUCATION VERIFICATION: If your qualifications include a degree, a legible copy of your diploma or transcripts (unofficial transcripts are acceptable) must be attached to the application to receive credit. You may also email a copy to View email address on click.appcast.io.

• Please check the box to indicate you have read and understand this requirement.

03


Describe your experience producing requirements documentation (e.g., business requirements document (BRD), process flow mapping, etc.) or a time when you had to gather information from multiple people to complete a project, assignment, or task. What tools did you use and how did you ensure you understood everyone's needs? If no experience, indicate "N/A."
04


Imagine several employees report that the system they use every day is not working as expected. You are asked to determine the issue. What steps would you take to understand the issue, gather information, and help find a solution. If no experience, indicate "N/A."
05


Describe a time when you had to learn a new software application, technology, process, or subject in a short period of time. What was your approach to learning it, and how did you apply what you learned? If no experience, indicate "N/A."
06


Describe a situation where you had to explain complex information or a technical concept to someone with a different level of knowledge of experience. How did you communicate the information or concept, and what was the outcome? If no experience, indicate "N/A."
07


Describe your experience using Microsoft Excel for data analysis and reporting. In your response, provide one or two examples that demonstrate your ability to clean, transform, analyze, or present data. Include the specific Excel features or functions you used and explain how your work supported decision making or solved a problem. If no experience, indicate "N/A."
Required Question