Computer Operator I

Computer Operator IKoniag Advisory Business Solutions, LLC a Koniag Government Services company, is seeking a Computer Operator I to support KABS and our government customer in Gallup, NM.This position is covered under the Service Contract Act. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.Koniag Advisory Business Solutions is seeking seasoned full time Computer Operator who focus on excellence to join our team supporting the Indian Health Service, Gallup NM Area Office. Successful candidates have strong analytical and troubleshooting skills, work independently or in a team, are effective communication with non-technical users, manage multiple tasks to completion, are customer-focused mindset with proactive engagement, maintain confidentiality and follow security protocols.In this role, you serve as a I/T technical specialist on all automated systems utilized throughout the Area and program in an enterprise Active Directory environment. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems.Principal responsibilities include:Supported hardware includes but is not limited to laptops, desktops, servers, thin clients, video conference systems, tablets, and phones. Supported system types include but are not limited Accounting (United Financial Management System), Windows operating systems, Microsoft Office, and other supported software.Receives requests for the resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.Provides technical assistance to current and potential users so that information technology systems have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades.Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client-server software.Uses detailed reference material, sophisticated diagnostic equipment, and complex diagnostic software to identify and resolve internal system and network conflicts.Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include processors, memory, fixed storage, and installation of network interface cards (NICs) or enhancement cards.Installs and configures workstation or network operating systems and application software on a wide range of configurable information systems devices.Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms. Configures workstation security parameters.Troubleshoot and correct software problems to include resolving conflicts between applications, hardware, and/or device conflicts, and operating system faults.Detects and removes computer viruses. Restores and repairs damaged critical data files.Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.Performs operational tests on equipment in test array or operational configuration before issue or installation to ensure proper operation and absence of hardware, software, device, or network conflicts.Captures, maintains, and tracks warranty data for all fielded systems, advises other support personnel of warranty status, and interfaces with vendors to request and monitor warranty work.Maintains the customer service database for all service requests.Documents and enters all requests for advice and assistance in the customer service database.Receives, analyzes, assigns control numbers, and tracks to resolution all customer requests.Provides familiarization training for users of new equipment and software as required.Interface with Government employees, other contractors, and other organizations.Performs other duties as assigned.Hours:While work hours for certain task assignments may vary depending on the requirements of the assigned work and department, in general, the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures.Travel:Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC's Fleet Management.Required Certifications: (or obtained shortly after hire)CompTIA A+CompTIA Network+ OR equivalent experiencePreferred Certifications: Good to HaveCompTIA Security+Microsoft Modern Desktop Administrator (MD-100/MD-101)ITIL FoundationCisco CCNA (entry-level networking)Education:Required:Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field.OR an equivalent combination of relevant education, technical training, and 2–4 years of hands-on IT support experience in lieu of degree.Preferred Education – Good to Have:Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or related discipline.Coursework or certification training in:Operating systems (Windows desktop/server)Networking fundamentalsCybersecurity basicsRequired Skills Experience – Must Have:Candidates should have 2–4+ years of progressively responsible experience providing technical support in a similar environment, including:Experience in federal, tribal, or healthcare IT environments.Experience supporting specialized enterprise systems such as Financial or accounting systems (e.g., UFMS)Proficiency with:Windows 10/11 OSMicrosoft Office 365Active Directory user and computer supportBasic network troubleshootingMalware removal toolsImaging and configuration toolsAbility to use and interpret:Diagnostic equipmentSystem logsHardware/software reference materialsTechnical Support & Troubleshooting:Hands-on experience supporting:Desktops, laptops, tablets, phonesThin clients and peripheral devicesVideo conferencing systemsPrinters, scanners, and networked devicesProven ability to diagnose and resolve:Windows OS issuesMicrosoft Office and productivity software errorsHardware failures and component replacementsApplication conflicts, device driver issues, and system faultsExperience using diagnostic software, reference tools, and imaging tools.Enterprise Systems & NetworkingDirect support experience in an Active Directory environment, including:User account supportWorkstation group policiesBasic permissions troubleshootingBasic understanding of:TCP/IP fundamentalsNetwork interface card (NIC) configurationClient/server applicationsVirus detection and removalExperience installing, configuring, and upgrading operating systems.Customer Service & User SupportExperience receiving, documenting, and tracking help desk tickets.Experience performing:New user onboarding and orientationInformal training on system use and best practicesSupport for software installations and hardware setup