Spa Front Desk Agent - Spa

Spa Front Desk ReceptionistThe spa front desk receptionist is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system, and charging for services performed. Responsible for supporting the guest experience from check-in to departure, adhering to all Hard Rock and Forbes guest service standards.Essential Job Functions:Be on time for your shift.Properly open and close the spa each day according to Standard Operating Procedures.Accurately book, change, and cancel spa appointments.Acknowledge and greet everyone who enters and leaves Rock Spa facilities.Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of operation.Utilize spa computers with skill and proficiency.Maintain a front desk bank.Answer the phone promptly and use the guest's name throughout the phone conversation.Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.Maintain eye contact when addressing external and internal guests.Handle guests' questions and concerns professionally and courteously.Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.Maintain a clean, safe, fully stocked, and well-organized work area.Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.Maintain a positive attitude and contribute toward a quality work environment.Regularly attend, participate in, and support training and staff meetings.Assist in all areas of salon and spa operations as requested by management.Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.Must be detail-oriented and have the ability to multitask.Ability to be efficient and productive in a fast-paced environment.Must have enthusiasm and possess excellent customer service skills.Must possess basic math and money handling skills.Enjoy working with people and possess a friendly and outgoing personality.Excellent communication, listening, and computer skills.Must be a team player.Benefits Include:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs, including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay rate: $18.00