Customer Service Officer
$48k - $52kAlphabe Insight
Customer Service Officer
Park 6 Logistic is a forward-thinking logistics solutions provider dedicated to operational excellence, reliability, and innovation. Based in Los Angeles, we support businesses of all sizes by delivering streamlined supply chain strategies and customer-focused logistics services. Our culture empowers growth, creativity, and strong collaboration across every department. As we continue to expand, we are looking for a Customer Service Officer to join our dynamic team.
We are looking for a Customer Service Officer to support our clients and ensure smooth communication throughout our logistics processes. This role plays a crucial part in maintaining customer satisfaction by providing timely information, resolving inquiries, and coordinating with internal teams to ensure outstanding service delivery.
Responsibilities:
- Serve as the primary point of contact for client inquiries and service requests.
- Manage customer accounts, documentation, and shipment updates with accuracy and attention to detail.
- Coordinate with internal departments to track shipments and resolve issues promptly.
- Provide clear, professional communication to clients regarding timelines, changes, or service updates.
- Assist in improving customer service processes and maintaining service standards.
- Ensure company policies are followed and represent the brand with professionalism.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks with organization and efficiency.
- Problem-solving mindset with a customer-focused attitude.
- Proficiency in basic office software and documentation.
- Strong attention to detail and professional conduct.
- Ability to work both independently and collaboratively.
Benefits:
- Competitive salary of $48,000 – $52,000 per year.
- Opportunities for professional growth and internal advancement.
- Supportive and collaborative work environment.
- Comprehensive training and skill-development opportunities.
- Full-time position with stable, long-term career potential.
Vacancy posted 3 days ago
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