Floor Manager
Esther's Cajun Cafe & Soulfood
Job Description
Job Description
We are seeking a strong, hospitality-driven Floor Manager to help lead daily operations and ensure an elevated guest experience. The ideal candidate is organized, professional, hands-on, and thrives in a fast-paced restaurant and nightlife environment.
Responsibilities:
- Assist overseeing daily front-of-house operations during service.
- Lead and support servers, bartenders, hosts, bussers, and support staff.
- Ensure guests receive exceptional hospitality and timely service.
- Handle guest concerns professionally and resolve issues efficiently.
- Monitor floor flow, table turns, wait times, and overall guest experience.
- Assist with staff scheduling, shift coverage, and labor management.
- Conduct pre-shift meetings and communicate daily goals, specials, and expectations.
- Ensure staff maintain professional appearance, punctuality, and service standards.
- Support training and development of front-of-house team members.
- Coordinate with kitchen and bar teams to maintain smooth operations.
- Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue.
- Assist management with inventory, opening/closing procedures, and operational reports.
- Enforce company policies, safety standards, and TABC compliance.
- Maintain a visible leadership presence on the floor throughout service.
Qualifications:
- Previous restaurant or nightlife management experience preferred.
- Strong leadership and conflict-resolution skills.
- Excellent communication and organizational abilities.
- Ability to multitask and remain calm under pressure.
- Experience working in high-volume hospitality environments preferred.
- Flexible schedule including nights, weekends, and holidays.
- Professional appearance and strong guest service mindset required.
Ideal Candidate:
- Natural leader with a positive attitude.
- Strong attention to detail and sense of urgency.
- Guest-focused and team-oriented.
- Confident managing fast-paced service environments.
- Passionate about hospitality, culture, and elevated experiences.
Vacancy posted more than 2 months ago
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