Technical Account Manager (MSP)

Technical Account Manager

A growing and award-winning managed IT services provider is seeking a Technical Account Manager to join their expanding team in the southwest suburbs of Chicago. With a 30-year legacy supporting industries like manufacturing, logistics, healthcare, and more, this company delivers proactive, strategic IT solutions that help businesses succeed.

As a Technical Account Manager, you'll serve as the trusted advisor for a portfolio of clients—leading technical conversations, identifying risks and opportunities, and helping businesses align technology with their strategic goals. You'll work directly with C-level stakeholders, supported by a strong internal team of engineers and leadership who are committed to delivering a white-glove client experience.

This is a hybrid role offering flexibility, career growth, and the chance to work with a tight-knit, high-performance team.

What You'll Be Doing

• Conduct regular client strategy meetings to assess IT environments and business needs
• Build and maintain strong relationships with key client stakeholders, including executives
• Develop customized IT roadmaps and technology plans based on business objectives
• Uncover risks, operational gaps, and new opportunities through insightful client discovery
• Present and propose IT solutions alongside the engineering and sales teams
• Act as a liaison between clients and internal teams to ensure seamless project execution
• Participate in technical planning sessions and internal account reviews

What You Bring

• 7+ years of experience in a Managed Services Provider (MSP) environment (required)
• Strong client-facing consulting and relationship management skills
• Ability to communicate technical concepts clearly to non-technical audiences
• Confidence leading discussions with executives and business leaders
• Solid understanding of IT infrastructure (cloud, networking, security, servers, Microsoft environments)
• Exceptional listening, critical thinking, and problem-solving abilities
• Local to the southwest suburbs of Chicago and able to work hybrid onsite
• Willing to pass background check, drug screening, and complete a hands-on technical assessment during the interview process

What's In It For You

• Blue Cross Blue Shield Health Insurance
• Dental and Vision Coverage
• 401(k) with 2% Company Match
• Company-Paid Life and Disability Insurance
• PTO + Paid Holidays + Sick Days
• Unlimited PTO after 1 year of service
• Structured Mentorship and Career Advancement Opportunities
• Fun Company Culture: Monthly Activities, Annual Family Picnic, Virtual Team Events
• Quarterly All-Hands Briefings and Transparent Leadership Communication

If you are passionate about helping clients succeed through technology and ready to grow with a people-first company, we'd love to hear from you.

Apply now to become a key player in a thriving MSP environment.