Customer Support Representative

Job Title: Customer Service Representative (Remote)Job Overview:We are seeking a dependable and customer-focused Customer Service Representative to handle inquiries, provide support, and ensure a positive customer experience. This role is ideal for someone who communicates clearly, stays organized, and enjoys helping people solve problems.Key Responsibilities:Respond to customer inquiries via email, chat, and phoneProvide accurate information about services, processes, and policiesResolve customer concerns in a professional and timely mannerMaintain clear records of interactions and updatesFollow up with customers to ensure satisfactionEscalate complex issues when necessaryWork collaboratively with the team to improve service qualityRequirements:Strong communication and interpersonal skillsExcellent problem-solving abilityOrganized and able to manage multiple tasksComfortable using online systems and customer support toolsSelf-motivated with the ability to work independentlyPrevious customer service experience is an assetWhat We Offer:Remote work flexibilitySupportive and collaborative team environmentOngoing training and developmentOpportunities for growth based on performanceWork Type:Remote / Flexible ScheduleJ-18808-Ljbffr Alegria Travel Services