Account Manager, Corporate Subscriptions (SMB)

Job Description: About the Team: When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content. About the Role: Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion for small to medium-size business accounts. This role requires a mix of relationship management, problem-solving, and strategic growth skills. You Will: Drive renewals, reduce churn and upsell where appropriate within assigned account base. Act as a trusted advisor, maintain regular communication with customers. Generate and qualify leads through networking, cold-calling, and inbound marketing efforts Negotiate and close deals to meet and exceed revenue targets. Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline Manage pipeline via Salesforce Provide training, resources, and best practices to maximize adoption Address customer concerns and challenges proactively to drive future retention and growth Achieve individual revenue targets Gather customer feedback to enhance new product development Drive renewals and reduce churn ensuring customers see value in product offering Advocate for customers internally by work with product, support and marketing teams Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline Stay up-to-date on Dow Jones suite of enterprise subscription solutions You Have: 4+ years of experience Strong ability to build and maintain relationships with clients Experience acting as a trusted advisor to ensure customers maximize the value of the product Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions) Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements Background in subscription-based sales or enterprise account management Proficiency in Salesforce or other customer success platforms Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Industries - Enterprise Subs Job Category: Sales Union Status: Union role Base Pay Range: $100,000.00 - $125,000.000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.