Administrative & Billing Coordinator

Position Type: Part-Time (15 hours/week)Setting: Outpatient Behavioral HealthLocation: In-person, Ferndale WAResponsibilitiesRespond to prospective client inquiries and coordinate referrals.Create client profiles in SimplePractice, send intake paperwork, and follow up on incomplete forms.Coordinate intake assessments and appointments with clients and clinicians.Verify insurance eligibility, benefits, and coordination-of-benefits information.Submit insurance claims and identify missing or incorrect billing information.Review payments and explanations of benefits, post payments, and maintain accurate account balances.Follow up on unpaid claims, denials, and underpayments.Assist with corrected claims, billing disputes, appeals, and recoupment inquiries.Communicate clearly with clients about billing questions and outstanding balances.Track unresolved billing issues and keep the practice owner informed about items needing attention.Protect client confidentiality and follow practice privacy and security procedures.QualificationsExperience in medical office administration, insurance billing, or a related role.Strong attention to detail, organization, and follow-through.Comfortable calling insurance companies and researching claim issues.Professional, compassionate communication with clients and coworkers.Ability to work independently, prioritize tasks, and ask for help when needed.Comfort learning electronic health records, payer portals, and office software.Preferred ExperienceBehavioral health billing, including Washington Apple Health, commercial insurance, and Medicare.SimplePractice or a similar electronic health record system.Insurance denials, appeals, coordination of benefits, and accounts receivable follow-up.Compensation & BenefitsCompetitive payCompany sponsored health, dental, vision and optional life insurance for full-time employees (30+ hours per week)401(k) retirement plan with a generous employer matchPaid time offSupportive and collaborative work cultureWhy Join Our PracticeSupportive leadership that values clinician wellbeingClear boundaries around workload and expectationsEmphasis on ethical, client-centered, evidence-informed careA culture that prioritizes professional growth, autonomy, and sustainabilityEqual Opportunity StatementWe are an equal opportunity employer and value diversity in all forms. We encourage applicants from all backgrounds to apply and are committed to fostering an inclusive and respectful workplace.
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