Asset Protection Manager

This role is not eligible for immigration sponsorship This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States - investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role And Responsibilities Theft Prevention & Loss Management: Develop, implement, and manage comprehensive theft prevention strategies across Samsung-owned retail locations and third-party channel environments. Identify vulnerabilities in asset handling workflows, upscale risk indicators, and lead corrective action plans in collaboration with Operations, HR, and Legal to minimize shrink and protect Samsung's bottom line. Loss Prevention Operations & KPI Management: Establish, track, and report on key loss prevention KPIs - including shrink rate, incident frequency, recovery rate, and investigation resolution time. Develop dashboards and reporting cadences that provide real-time visibility to leadership, and drive continuous improvement in loss prevention performance across all channels. Cash & Courier Management: Oversee cash handling procedures across retail channels, standardizing protocols to ensure uniformity, accuracy, and compliance. Manage courier pick-up schedules and vendor accountability, optimize routes to reduce asset-in-transit risk, and maintain clear communication channels between courier partners and retail teams to eliminate gaps in chain of custody. Camera Review & Security Operations: Manage surveillance infrastructure across Samsung-owned locations - including deployment strategy, coverage gap analysis, and real-time monitoring protocols. Leverage analytics tools to detect and alert on suspicious activity, and train store personnel on camera review, incident identification, and administrative error reduction to strengthen overall site security. Investigation Activity: Lead and manage investigations related to internal and external theft, fraudulent activities, vandalism, and unexplained asset losses. Coordinate across Operations, Retail, HR, and Legal as appropriate; maintain detailed case documentation; and provide findings and recommendations to senior leadership. Serve as the primary point of contact for law enforcement coordination when required. Asset Tracking, Reporting & Inventory Research: Own end-to-end device and asset tracking across Samsung-owned retail locations and assets deployed with third-party labor teams and indirect channel partners. Manage tracking systems and reporting tools to maintain accurate inventory records, investigate discrepancies, and ensure all FOC (free-of-charge) asset activity is documented and reconciled in a timely manner. Cross-Functional Collaboration & Training: Partner with Retail Operations, Finance, HR, Accounts, and Legal teams to surface asset protection risks and implement solutions. Develop and deliver training recommendations for retail staff on best practices in cash management, device handling, and loss prevention awareness to build a culture of accountability across all channels. Required Qualifications Bachelor's degree in Criminal Justice, Business Administration, Operations, or a related field; or equivalent combination of education and experience. High school diploma or equivalent required at minimum. 5+ years of progressive experience in Asset Protection, Loss Prevention, or related investigative roles - with at least 2 years in a management or supervisory capacity. Proven experience managing loss prevention operations in a retail, consumer electronics, or high-value goods environment. Demonstrated ability to design and manage KPI frameworks, including shrink metrics, incident tracking, and investigation resolution reporting. Experience conducting or overseeing internal and external theft investigations, with working knowledge of investigative protocols, documentation standards, and legal compliance requirements. Proficiency with surveillance systems (CCTV), access control platforms, and asset tracking technologies. Strong cross-functional communication skills, with the ability to partner effectively with Operations, HR, Legal, and senior leadership. High integrity, sound judgment, and the ability to handle sensitive and confidential matters with discretion. Willingness to travel up to 25% to Samsung-owned retail locations and partner sites. Skills And Qualifications Nice-to-Have Skills Prior experience in consumer electronics, OEM retail environments, or with nationally recognized retail brands (Best Buy, carrier stores, etc.). Familiarity with Samsung's retail ecosystem, including device management workflows, FOC (free-of-charge) asset programs, or third-party labor channel structures. Experience managing cash handling operations and courier/logistics vendor relationships in a retail context. Professional certification in loss prevention or asset protection: Certified Protection Professional (CPP), Wicklander-Zulawski (WZ) Interview & Interrogation, Loss Prevention Qualified (LPQ), or Loss Prevention Certified (LPC). Knowledge of applicable state and federal laws related to theft, privacy, workplace investigations, and evidence handling. Experience leveraging data analytics or business intelligence tools to identify loss trends and forecast risk. Background in training development or delivering loss prevention training programs to non-specialist retail staff. Key Technologies & Tools Surveillance & Security: CCTV/IP camera systems, access control platforms, video analytics software (e.g., Avigilon, Genetec, Milestone). Asset & Inventory Tracking: RFID systems, device management platforms, ERP/inventory management tools. Case Management: Incident and investigation management software (e.g., Resolver, Verint, IntelliQ). Analytics & Reporting: Power BI, Tableau, Excel/Google Sheets for KPI dashboards and shrink reporting. Collaboration & Communication: Microsoft 365 (Teams, SharePoint, Outlook), Salesforce, Smartsheet. Life @ Samsung - Benefits @ Samsung - Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. 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