Director Client Development

Director, Client Development

Do you have a passion for leading high-performing teams and driving strategic revenue growth? Are you an expert at fostering trusted partner relationships and navigating the complex landscape of the insurance industry?

Come Join ReSource Pro!

Your Role... ReSource Pro is seeking a Director, Client Development to lead and develop a high-performing team of professionals responsible for achieving sales targets and client retention objectives. You will drive disciplined execution across the full sales lifecycle, ensuring strong pipeline generation, accurate forecasting, and the strengthening of executive-level client relationships. In this role, you will maintain accountability for a portfolio of key accounts while establishing the deal governance and qualification rigor necessary to improve win rates and sales efficiency.

We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. Our goal is to be where our clients are - a significant portion of this role will be spent traveling.

In this role, you will...

• Build, develop, and lead a team of client advisors, driving performance through clear quota setting, regular pipeline inspection, and disciplined forecasting.
• Conduct quarterly and annual performance reviews tied to sales outcomes, including win rates, deal velocity, and account growth.
• Support your team in the field through client visits and remote calls to contribute to deal strategy and advance the sales pipeline.
• Ensure client satisfaction and retention by fostering trusted partner relationships that increase utilization of ReSource Pro services.
• Work closely with on- and offshore delivery teams to troubleshoot concerns and negotiate renewal terms.
• Contribute to the development of organizational business development standards, practices, and cross-team learning initiatives.
• Foster a collaborative and solution-oriented workplace culture by upholding professionalism and engaging in constructive conversations.
• Maintain individual contributor account management responsibilities for a portfolio of key accounts.

What You Need to be Successful...

• Bachelor's degree in a related field of study.
• 10–15 years of experience in sales and/or account management within insurance, BPO, or a related industry.
• 7+ years of experience in leading and managing professional teams.
• Proven record of sales success and an established understanding of the core business of insurance clients.
• Exceptional interpersonal and communication skills, with the ability to influence all levels of an organization.
• Technologically savvy, including proficiency with Salesforce (or other CRMs) and the Microsoft Office Suite.
• Strong project management skills with a proven record of achieving consensus and effective results in project implementation.
• Ability to thrive and remain calm in a fast-paced, high-intensity environment.
• Willingness to travel more than 60% of the time.
• Industry designations such as CIC, CPCU, AINS, or CRS are preferred but not required.

Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $ 120,948 -$ 205,026. The salary range could be lower or higher based on the specific geographic location in which the candidate resides. This role is eligible for commission in addition to base pay. The commission structure is uncapped and is calculated based on a variety of sales performing factors. The salary range may vary based on the specific geographic location in which the candidate resides.

Your Benefits & Perks…

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process… To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

The standard interview process includes:

• Behavioral interview with Talent Acquisition
• Online talent assessment
• Hiring Manager interview
• Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.