Account Manager
Velocity Flex
Job Overview: As an Account Manager, you will be instrumental in handling client inquiries, ensuring exceptional client satisfaction, and guiding clients through the process of exiting various contracts. This role involves direct client communication, offering essential information and support, and collaborating closely with our partner companies to deliver a seamless and efficient service.
Responsibilities:
Responsibilities:
- Handle all client inquiries with a commitment to achieving 100% client satisfaction.
- Manage inbound calls and provide information related to timeshare exits.
- Maintain a supportive and professional demeanor in all interactions.
- Ensure accurate tracking and management of client data.
- Work closely with our team and partners to maintain excellent service standards.
- Participate in training and team meetings, contributing to a collaborative work environment.
- Be able to manage a portfolio of approximately 50 - 80 clients.
- Excellent communication skills
- Proficiency in Microsoft Office Suite.
- Detailed, organized and time management skills are a must
- Have the ability to work under pressure and meet deadlines
- Ability to work as part of a team and as a self-starter.
- Able to work with minimal supervision
- This is an in office position - NOT REMOTE
- Opportunities for professional development and growth.
- A supportive team environment and a positive workplace culture.
- Long-term job security and employee recognition programs.
Vacancy posted 4 days ago
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