Case Manager (10543)

Case Manager Location: Baltimore, Maryland | Pay: $20.00-$23.00 Hourly | Full-Time | Shifts 9:00 AM-5:00 PM Monday-Friday About Us CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community‑based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a Case Manager to support individuals as they move through different levels of care. In this role, you’ll partner with clients and their care teams to coordinate services, develop discharge plans, and connect individuals with the community resources they need for ongoing recovery. You’ll also play a hands‑on role in monitoring daily progress, supporting treatment goals, and fostering smooth transitions across the system of care. What You’ll Do Support the delivery of care and engagement of individuals under care by participating in group supervision and by reviewing evaluations, assessments, treatment plans, and progress notes to understand the unique needs, strengths, preferences, and goals. Assess the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessments and other appropriate tools. Partner with the client receiving care and their care team to identify clinical goals, interventions, and strategies, documenting them in the discharge plan. Initiate and submit referrals to medical and behavioral health care, community programs, and service providers. Develop and maintain strong working knowledge of care partners, service providers, and stakeholders across the system of care, maintaining a positive rapport. Use company vehicles as approved and assigned to provide transportation for individuals entering, receiving, or discharged from care. Collaborate with care team members for admission and discharge from the residential milieu, engaging external stakeholders when appropriate and as directed during these transitions. Serve as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors. Demonstrate adherence to company policies, expectations, and behavioral competencies, both explicit and implicit. All tasks, projects, and/or duties as assigned and authorized, as determined by the Direct Supervisor (or designated delegate) to be congruent with the role. Qualifications High school diploma or equivalent. Bachelor’s Degree preferred. Additional Applicant must have a valid MD driver’s license and will transport clients using a company vehicle when needed. Benefits Medical, Dental, and Vision Insurance. 403(b) Retirement Plan. Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement & Professional Development Support. Be part of an innovative, impact‑driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. Apply today and become a guiding force for change. #J-18808-Ljbffr