L3 .Net Application prod support
ClifyX
Job Description
L3 .Net Application prod support
Primary skills/ Tools: C#, .NET Framework, .NET Core, ASP.NET MVC, Web API, SQL Server, Production Support (L3), RCA, Incident/Problem Management, Splunk / Dynatrace / AppDynamics, IIS, Azure DevOps / Git, Windows Services, Performance Tuning
Experience: Minimum 10 years
• Handle L3 escalations from L1/L2 teams for critical .NET application issues.
• Perform advanced troubleshooting using logs, debugging tools, and code analysis.
• Conduct detailed Root Cause Analysis (RCA) for recurring production incidents.
• Implement permanent fixes, patches, and configuration changes to improve stability.
• Support and maintain applications built on .NET Framework, .NET Core, Web API, and MVC.
• Monitor production systems using tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.
• Optimize application performance, including API latency and database query tuning.
• Manage and support Windows Services, Scheduled Jobs, and background worker processes.
• Coordinate with DevOps teams for deployments and release activities in QA, UAT, and PROD environments.
• Review and assess production change requests via Change Advisory Board (CAB) processes.
• Collaborate with developers to diagnose code-level issues and recommend solutions.
• Maintain and update documentation for incident resolution steps, SOPs, and known issues.
• Ensure adherence to ITIL processes: Incident, Problem, and Change Management. Participate in on-call rotation and provide support during high-severity incidents or releases.
• Work closely with business stakeholders, providing timely communication and status updates during production events.
Vacancy posted 3 days ago
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