Medical Assistant Patient Services Rep

Medical Assistant Patient Services Rep

Dignity Health Medical Group, Rancho Cordova, California

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $25.74 - $28.82/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Medical Assistant Patient Service Representative, you will help patients efficiently access healthcare services so they can receive timely and comprehensive care. This is an SEIU-UHW represented position.

Every day you will manage a high volume of patient interactions. You will be expected to schedule and register appointments, process cancellations, answer and screen incoming calls professionally, and process all communication requests (phone, fax, email, and other channels) with an emphasis on efficiency and accuracy. You will also utilize phone scripts, clinical decision trees, and scheduling criteria to determine appropriate appointment types and urgency, update patients on referral/authorization status, send accurate communication to physicians, and document clinically relevant findings in patient records. Furthermore, you will provide laboratory and radiology results when within policy guidelines, resolve patient issues with a primary focus on first-call resolution, de-escalate concerns, articulate clear responses, facilitate issue resolution by referring matters to appropriate staff, escalate complex issues to supervisors, and support team members with their escalation concerns.

To be successful in this role, you will possess exceptional ability to comprehend and communicate clearly and effectively (verbally and in writing) with staff, patients, and customers, exceptional patient/customer service skills including effective and efficient problem-solving and analytical skills, the ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving, and the ability to provide ongoing support for other team members in utilizing communication tools and documenting interactions.

Job Requirements

Required

• High School Graduate or High School GED
• Vocational School Grad Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions.)
• Other Minimum of 6 months experience scheduling patient appointments, either in-person or via phone.
• and Experience with computer systems, including office windows based programs and web based applications.

Preferred

• Certified Medical Assistant AAMA

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.