Account Rep

Account Rep

Join our team as a Customer Service & Operations Coordinator and play a key role supporting our clients and internal teams. This dynamic position requires strong organizational and analytical skills, a passion for customer service, and the ability to thrive in a fast-paced environment.

Key responsibilities include:

• Respond to all client inquiries within 2 hours
• Sales order entry, follow-up, and coordination with logistics
• Prepare and maintain status reports and project schedules
• Create and maintain reports for customers and management
• Support Account Managers in providing technical advice and resolving issues
• Ensure customer requirements are met and projects meet SLA targets
• Assist in quarterly business reviews and prepare corresponding documentation
• Monitor and improve processes related to specific customer needs
• Provide general customer support and maintain client confidentiality
• Serve as a backup for Account Managers and other team members as needed
• Work both independently and as part of a team

Qualifications:

• High School Diploma required
• Customer service experience; SAP and supply chain knowledge a plus
• Proficient in Microsoft Office (Excel, Word, Visio, PowerPoint, Outlook)
• Strong organizational, analytical, reasoning, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced setting
• Initiative, flexibility, and a collaborative mindset
• Willingness to work overtime as needed

Physical & Work Environment:

• Office-based role; frequent sitting, occasional standing/walking
• Regular use of a computer and office equipment
• Must be able to lift/move up to 10 lbs occasionally
• Professionalism and positive interaction with staff and customers required

Apply today if you're a detail-oriented professional with a talent for customer service and organization.