Membership and Fitness Liaison (84564)

Job Details Job Location: Upper East Side – New York, NY 10128 Position Type: Part Time Salary Range: $25.00 Hourly Job Category: Customer Service Asphalt Green is a non‑profit organization focused on programs, classes, clinics, and camps for adults and children. The Fitness Center (1750 York Avenue at East 91st St.) covers 16,000 square feet across two floors and contains full workout equipment. Open 5:00a.m., 7days a week, 365days a year. We are looking to fill the following shifts: Saturday and Sunday 8:00a.m. – 1:00p.m. & 1:00p.m. – 6:00p.m. This is a good opportunity to sharpen administrative skills as you welcome members and guests, respond to questions, provide directions, and maintain security. Responsibilities Monitor and/or respond to Fitness Department emails and Teams chats, escalating as necessary. Monitor voicemails for both Fitness and Membership, particularly when Membership Consultants are not in the office. Use Mindbody software to add and/or check in guests and respond to questions. Use Salesforce to respond to questions on memberships, upgrades, cancellations, billing, credit cards, etc.; sell or renew memberships; provide statements of account when requested. Learn both Membership and Fitness policies to respond accurately to all questions and concerns. Alert appropriate parties (department management or Housekeeping) about facility‑related matters such as towel inventory, mat/blanket condition, availability of wipes, etc. Stay current on all marketing initiatives and sales promotions. Schedule teen evaluations upon request. Qualifications Strong communication skills – verbal and written. Ability to handle questions, concerns, and challenges with tact, firmness, and a sense of humor. Demonstrated ability to multi‑task. Front‑desk/reception work history at a health club, spa, or hotel. Knowledge of Mindbody and/or Salesforce is a plus. #J-18808-Ljbffr Asphalt Green