Technical Account Manager

Technical Account Manager

Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Duties

• As large enterprises invest, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Experience Cloud solutions - Vast experience with Workfront and AEM.
• Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers.
• They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.
• A person in this role possesses customer-facing and interpersonal skills that enables you to represent best within a customer's ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — regarding tasks, projects, cases, standard methodologies, and prioritization.
• One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in solutions.

What You'll Do

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimise product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

What You Need To Succeed

• Bachelor's Degree in related field of the technical industry or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Very strong written and verbal communication skills in English a must, other languages would be advantageous
• Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
• Technical experience and familiarity with the following solutions: Adobe Experience Manager (AEM), GenStudio and Workfront.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123