Field Operations Manager Luxury Vacation Rentals

Benefits: 401(k) 401(k) matching Health insurance Paid time off Stay Awhile Villas, ranked #1 in California for luxury vacation rental management, is seeking an elite-level Luxury Field Operations Manager to oversee a portfolio of multimillion-dollar estates in Malibu. This is not a typical job. It is fast-paced, technically demanding, guest-facing, and operationally intense. If you cannot multitask at a high level and think proactively, this role is not for you. You will be responsible for maintaining and operating a collection of ultra-luxury homes to five-star hospitality standards. These are complex estates with advanced technology systems, high-end finishes, and discerning guests. You must understand how luxury homes function — mechanically, technologically, and operationally — and be able to pivot instantly between field operations and guest communication. This role combines high-level property oversight with active guest hosting responsibilities during your shift. Core Responsibilities Proactively identify and resolve maintenance issues before they escalate Conduct detailed preventative inspections with an ownership mindset Ensure homes are guest-ready at all times Maintain luxury-level staging and presentation standards Oversee housekeeping execution to hotel-level quality Coordinate and manage vendors, contractors, and service providers Maintain inventory, supplies, and property assets Uphold safety, security, and operational excellence You must be comfortable troubleshooting and managing smart home and automation systems, including but not limited to: Control4 home automation Nest thermostats MyQ garage systems Lutron lighting Automated shades Sonos audio systems AV, WiFi networks, cameras, and integrated home tech If you do not understand these systems or are not comfortable learning them quickly, this role is not a fit. Guest Communication Communicate directly with guests during your assigned shifts Handle guest needs, issues, and requests in real time Pivot seamlessly between field management and guest communication Maintain a calm, solutions-oriented demeanor under pressure Represent the Stay Awhile brand at the highest standard Qualifications 5+ years managing luxury residential properties (Malibu experience preferred) Strong preventative maintenance knowledge Experience in luxury vacation rentals or hospitality strongly preferred Technically proficient with smart home systems and property software Exceptional organizational and multitasking ability Strong written and verbal communication skills Valid driver’s license with minimal or no points Must be comfortable driving between properties; use of personal vehicle may be required You Set Apart You think like an owner. You see what others miss. You anticipate problems instead of reacting to them. You understand that luxury is operational precision, not just aesthetics. You can handle pressure, complexity, and high expectations without getting overwhelmed. Performance-based growth opportunities available. Job Type: Full-time Benefits: 401(k) 401(k) matching Health insurance Paid time off Work Location: In person #J-18808-Ljbffr