Solution Customer Success Manager (S-CSM) - Finance

Solution Customer Success Manager (S-CSM) – Finance

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Who: Experienced customer success professional with executive-level relationship skills in finance and cloud software.
What: Drive adoption, value delivery, renewals, expansions, and upsells of finance-related cloud solutions while serving as a trusted advisor.
Where: South Region – SAP office, on-site with collaboration across internal teams and partners.
When: Full-time position; standard weekdays with cross-team coordination.
Why: Enable customers to maximize business outcomes, accelerate solution adoption, and mitigate risk in finance processes.
Salary: Competitive, commensurate with experience.

Job Summary:
The Solution Customer Success Manager (S-CSM) will partner with finance executives to deliver SAP Office of the CFO (oCFO) solutions, ensuring adoption, value realization, and expansion. This role focuses on building trusted relationships, driving renewals and upsells, mitigating risks, and providing strategic guidance on finance processes and technology adoption.

Key Responsibilities:

• Build trusted executive relationships and act as a finance domain advisor

• Drive adoption and consumption of finance solutions, accelerating customer value

• Identify new opportunities for expanded SAP solution use

• Manage renewals, expansions, and subscription/perpetual license contracts

• Handle complex customer issues and crises, providing solutions and escalation management

• Support sales by identifying leads and assisting in upsell opportunities

• Collaborate with internal teams, partners, and solution management for coordinated value delivery

Qualifications:

• Bachelor’s degree or equivalent required; finance or business background preferred

• Executive presence and strong relationship-building skills

• Deep finance domain knowledge and problem-solving ability

• Experience with cloud software delivery models (SaaS, PaaS, IaaS)

• Understanding of SAP oCFO solutions and financial processes

• Technical aptitude to address solution-related issues

• Strong program/project management and governance skills

• Excellent verbal and written communication skills

• Track record in driving renewals, expansions, and upsell opportunities

Benefits:

• Standard benefits package (health, dental, vision, 401K) typical of corporate roles

• Exposure to enterprise-level finance solutions and technology innovation

• Professional development opportunities in SAP solution ecosystem

Solution Customer Success Manager drives adoption, value, renewals, and expansion of SAP finance solutions while advising executive teams.