Solution Customer Success Manager (S-CSM) - Finance
NorthPoint Search Group
Solution Customer Success Manager (S-CSM) – Finance
To Apply Now - email your resume to View email address on stafffinancialgroup.applytojob.com
Who: Experienced customer success professional with executive-level relationship skills in finance and cloud software.
What: Drive adoption, value delivery, renewals, expansions, and upsells of finance-related cloud solutions while serving as a trusted advisor.
Where: South Region – SAP office, on-site with collaboration across internal teams and partners.
When: Full-time position; standard weekdays with cross-team coordination.
Why: Enable customers to maximize business outcomes, accelerate solution adoption, and mitigate risk in finance processes.
Salary: Competitive, commensurate with experience.
Job Summary:
The Solution Customer Success Manager (S-CSM) will partner with finance executives to deliver SAP Office of the CFO (oCFO) solutions, ensuring adoption, value realization, and expansion. This role focuses on building trusted relationships, driving renewals and upsells, mitigating risks, and providing strategic guidance on finance processes and technology adoption.
Key Responsibilities:
Build trusted executive relationships and act as a finance domain advisor
Drive adoption and consumption of finance solutions, accelerating customer value
Identify new opportunities for expanded SAP solution use
Manage renewals, expansions, and subscription/perpetual license contracts
Handle complex customer issues and crises, providing solutions and escalation management
Support sales by identifying leads and assisting in upsell opportunities
Collaborate with internal teams, partners, and solution management for coordinated value delivery
Qualifications:
Bachelor’s degree or equivalent required; finance or business background preferred
Executive presence and strong relationship-building skills
Deep finance domain knowledge and problem-solving ability
Experience with cloud software delivery models (SaaS, PaaS, IaaS)
Understanding of SAP oCFO solutions and financial processes
Technical aptitude to address solution-related issues
Strong program/project management and governance skills
Excellent verbal and written communication skills
Track record in driving renewals, expansions, and upsell opportunities
Benefits:
Standard benefits package (health, dental, vision, 401K) typical of corporate roles
Exposure to enterprise-level finance solutions and technology innovation
Professional development opportunities in SAP solution ecosystem
Solution Customer Success Manager drives adoption, value, renewals, and expansion of SAP finance solutions while advising executive teams.
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