Office Assistant

Program Assistant

At Southeastern Integrated Care (SEIC), our mission is "to improve the lives we serve with comprehensive integrated health services, not bound by convention." We are seeking a full-time Program Assistant in Craven County, NC, to support our team. Previous experience in Mental Health is preferred.

Your impact on the team's mission

Program Assistant is an integral part of the treatment delivery team driving program integrity and quality driven services and outcomes. The Program Assistant will work alongside the Team Lead and Clinical Director to assure that clinical coverage policy guidelines and CARF standards are adhered to. The Program Assistant will drive the mission and vision of Southeastern Integrated Care while assuring that the defined quality metrics and key performance indicators are met for these services. The program assistant will also coordinate with other departments and affiliates to assure all necessary resources are available to the clients we serve.

Providing comprehensive oversight of programs to include organizing, coordinating, and monitoring all non-clinical operations of the SACOT/SAIOP Team, including:

• Entering and tracking team performance and beneficiary outcome data, as well as running reports on such data.
• Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals; and
• Actively facilitating the daily team meeting, assisting with organizational structure of program, staffing needs, and providing oversight to the following specific activities
• Adherence and Oversight of our Clinical Integrity Protocols and structure of SACOT and SAIOP
• Staffing per productivity models
• Referral loop oversight and ownership including rapid intake, CCA and PCP completion
• Scheduling of patients for SACOT services, medication management, and primary care services
• Program structure to maximize hours per below
• Program schedule
• Pass through and authorization ownership
• Required components of authorization to include CCA, PCP, Progress Notes
• Transportation oversight
• Medication monitoring oversight (drug testing) to include MOUD oversight
• Medication Assistance and coordination with SELC for financial assistance and contracted pharmacies as necessary
• Managing Client Records through EMR system
• Actively participating in the daily team meeting, assisting with organizational recordkeeping and scheduling activities;
• Trip Care Coordination
• Other Duties as Assigned
• This position coordinates with multiple departments and entities of Southeastern Integrated Care, LLC

Position details, compensation, and benefits!

This position is Monday – Friday, day shift (1st) with flexibility as needed for team and client needs. To care for our team members, we offer a comprehensive benefits package for all benefit eligible positions.

• Competitive salary range for this Fulltime non-exempt position
• Health, dental and vision insurance
• No cost EAP to support your mental health and wellness!
• 401k retirement plan with company match
• PTO and paid holidays
• Collaborative team environment

Required Knowledge, Skills, and Abilities you will bring.

• High school diploma or GED.
• Minimum of one year experience in a clinical or clerical setting or,
• A combination of education and mental health office support experience
• Conflict management and excellent communication skills needed!
• If offered a position, all offers of employment are contingent upon the successful completion of an extensive background check, motor vehicle records check, drug screening, and required education verification.

Who we are

Southeastern Integrated Care (SEIC) is a leading integrated delivery system uniting mental health, behavioral health, substance use disorder treatment, primary care, and chronic condition management to promote holistic wellness for individuals and families. We meet patients where they are—whether in our facilities, community settings, or through secure virtual care—to ensure equitable access and personalized treatment.

Our interdisciplinary team of over 400 trained physicians, therapists, nurses, and peer specialists work collaboratively to leverage technology and compassion to serve 19 counties with 21 specialized programs. Our team helps individuals live full, healthy lives that foster resilience, accelerate recovery, and build stronger communities in North Carolina.