Customer Service Representative- Office Assistant

Job Description

Job Description

Customer Service Representative/Office Assistant
Automation Personnel Services is seeking dependable and hardworking Customer Service Representative/ Office Assistant to act as a liaison between customers, vendors, and other departments within a company in Moody, AL. Processing orders, assisting with complaints, errors, account questions, billing, cancellations, payments and order follow-ups and other inquiries.

Pay Rate
$18.00 - $20.00hr. depending on experience

Schedule and Hours
Monday through Friday 7:00am-4:00pm

Customer Service Representative/ Office Assistant - Duties and Responsibilities

Customer Service Representative

• Enter and process customer orders, changes, and returns according to procedures and policies.
• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Forward phone calls, emails, and requests for information.
• Provide information to customers about order status and product inquiries.
• Attend order status meetings then send communication to customers on the same day.
• Communicate requests from customers to sales/production.
• Establish new customer accounts, enter account information.
• Select appropriate responses to customer issues and work to resolve them.
• Refer advanced cases to management (Sales/ production/ GM) for resolution, providing background information.
• Track and assist with freight related issues
• Contact customers to verify and update account information.
• Answer questions about terms of sale and refer advanced cases to sales department.
• Answer product and service questions or refer to appropriate salesperson.
• Assist sales department with communicating changes and information to customers.
• Other assignments as requested by immediate supervisor or senior management.

Office Assistant

• Greet guests professionally.
• Organize and maintain filing systems
• Organize and maintain common office areas
• Send weekly customer past due invoices and follow-up emails.
• Work closely with the account receivables and credit department to assist in dispute resolution.
• Assist Accounting/ Office Manager with various projects.

Customer Service Representative/ Office Assistant - Qualifications and Requirements

• High School Diploma or equivalent .
• Good attention to detail.
• 1-3 years of experience in a food service or food manufacturing environment preferred.
• Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
• Ability to communicate to all levels of the organization.
• Basic knowledge of computer software and office systems.
• Excellent listening skills with an empathetic voice and manner.
• Dedication to customer satisfaction.
• Ability to pass a computer test.
• Ability to pass National Background check and Drug Screening.

Job Type
Full-time, temporary to hire

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) R etirement P lan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at View phone number on us.fitly.work to learn more. You can also apply in person at our office located at

Automation Personnel Services Pelham Branch
2145 Pelham Parkway
Pelham, AL 35124

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

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Equal Opportunity Employer
APSPelham