Administrative Assistant / Customer Service Representative

Job Description

Job Description

Do you like customer service and administrative work?

If so, read this post.

I am a Farmers Insurance agency owner in the Trussville, Alabama area, and I am looking to hire an Administrative Assistant to join our team.

Our agency is growing, FAST.

Every month, our agency welcomes new clients, and we need an Administrative Assistant to support our sales team. This role involves managing paperwork and administrative tasks so our sales team can focus on what they do best, taking care of clients.

Here is a little about our organization:

Our agency is one of the largest and most established Farmers agencies in Alabama, built over more than three decades into a team that serves thousands of families across the state.

What is our secret sauce?

1. People. Rather than hunting for people with insurance backgrounds, we look for people who are coachable, love working with people, and align with our values. We call these individuals A-Players. When A-Players get together, they not only excel, they have a blast doing it.
2. Process. Our team performs at a high level largely because of the systems we have built. We are always refining our processes, and we encourage every team member to bring their ideas for improvement.
3. Professional Growth. We are committed to both personal and professional development. We do not just preach about getting 1 percent better every day, we practice it.
4. Competitive Compensation. We believe in paying well for outstanding work. Our compensation includes a competitive base salary plus a bonus structure that rewards results.

If you want to join our team, then apply today!

About us: We provide Auto, Home, Business, and Life insurance to help protect our clients and the things they care about. If you want to be part of a winning and competitive culture, this may be the career for you.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Here is a brief day in the life of our Administrative Assistant:

1. Participate in our team morning huddle.
2. Perform administrative tasks for the sales team.
3. Welcome and onboard new clients.
4. Process policy changes, take payments, and ensure a top notch client experience.
5. Celebrate the wins with the team when we hit our goals. Enjoy tacos or donuts when the team does well!

Requirements

Here are some questions you might have:

1. Training provided? Yes, it is comprehensive from the start.
2. Need insurance experience? If you have some, wonderful, but if not, we will teach you everything you need to know.
3. Our culture? A mix of healthy competition and unwavering support.
4. Hours of operation? 8 AM to 5 PM, Monday through Friday. Yes, you get weekends and major holidays off.
5. Remote or in person? This is an in-person role. You will work alongside our team in the office.