Office Clerk

Office Clerk

The Office Clerk is responsible for ensuring that front office administrative tasks are handled appropriately. The Office Clerk communicates with employees, visitors, and customers and supports local management. This position typically reports to the Office Manager or General Manager.

Responsibilities

• Ensures security processes are followed with regard to the front desk (driver and visitor sign in).
• Answers and routes all telephone calls in a polite manner, taking messages and routing to proper individuals in a timely manner.
• Provides scheduling of all inbound and outbound freight in compliance with customer and operation departments.
• Coordinates receiving and shipping documents verifying accuracy.
• Gathers and maintains all data and records relative to shipping and receiving activities.
• Verifies accuracy on shipping orders and shipping quantities matching picking documents.
• Assists in resolving customer discrepancies.
• Collects all documentation for inbound freight and routes to the proper recording keeping unit.
• Directs and oversees the pallet control and exchange program.
• Facility AR/AP and vendor invoices responsibilities.
• Responsible for running specific customer reports and scanning invoices.
• Provides assistance on special projects at the discretion of the Lead Customer Service Representative (CSR), CSR Supervisor or Office Manager.
• Files appropriate paperwork for facility as required.
• Other administrative tasks as directed by local management specific to the facility's needs.

Qualifications

• High School Diploma
• Strong computer knowledge including MS Office applications, specifically strong Excel
• Basic typing skills, Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Must be able to work in varying facility conditions including poor lighting and ventilation, exposure to noise, dust, LPG fumes, product orders, heat during the summer and cold during the winter
• Ability and availability to work irregular or extended hours including nights, weekends, and potentially holidays as needed by the customer

We are excited to share the base hourly rate for this position is $19.53 - $26.04/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities