Service Advisor

Service Advisor – Mission Viejo Kia

Be part of something exciting. Mission Viejo Kia!! We're looking for experienced Service Advisors who want more than just a job: an opportunity to grow, lead, and be part of a brand-new dealership launch.

Patterson Auto Group has been recognized as a Top Workplace in Orange County for 15 years in a row, with award-winning performance in sales, service, and guest care. For the right person, this role offers both growth and stability in one of the most dynamic auto groups in Southern California.

Why This Role?

• Work in a state-of-the-art facility built from the ground up.
• Be part of a team where guest experience comes first.
• Competitive compensation structure with strong earning potential.
• Comprehensive benefits, including medical, dental, vision, and 401(k).
• Career growth opportunities across Patterson Auto Group.

What We're Looking For

• Previous experience as an Automotive Service Advisor is required
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to multitask in a fast-paced, high-volume environment
• Professional appearance and positive attitude
• Strong follow-up and time management skills
• Team-oriented mindset with a commitment to accountability
• Dependable, punctual, and motivated to succeed
• Desire to grow within a company known for its culture and stability

What You'll Do:

• Greet guests promptly and professionally upon arrival
• Build trust and create lasting relationships with customers
• Listen carefully to customer concerns and accurately document repair requests
• Prepare and review repair orders with customers
• Recommend maintenance and repair services based on vehicle needs
• Communicate effectively with technicians and service team members
• Ensure digital vehicle inspection videos and technician findings are delivered to customers in a timely manner
• Manage a daily customer base of approximately 10–15 appointments
• Provide proactive updates throughout the repair process
• Review completed work with customers and ensure complete satisfaction
• Coordinate warranty, maintenance, and repair services
• Maintain accurate documentation and follow dealership processes
• Monitor vehicle status and ensure timely delivery
• Resolve customer concerns professionally and efficiently
• Consistently deliver a guest experience that exceeds expectations

This is a rare opportunity to get in at the ground level of a new dealership launch, with the backing of a group known for excellence and workplace culture.

Apply now and take the next step in your career with Mission Viejo Kia.