Spa Coordinator (Front Desk)

Spa Coordinator (Front Desk)

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences, and Wellness activities with the highest standards of professionalism, creating a warm, relaxing, and healing environment, ensuring that the guest experience exceeds expectations.

Responsibilities include warmly welcoming all guests and striving to provide exceptional service, communicating professionally and effectively in the languages used in the Spa, being fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time, being fully familiar with the product lines used in the Spa for retail and professional use, and being fully capable of providing guidance and recommendations to our customers on products that benefit retail sales.

Additional duties include processing all spa service reservations from pre-arrival contact and booking to final room charge and performing other administrative tasks and reports as needed, managing daily reservations, ensuring that the workload is evenly distributed among the massage therapists according to the balance, ensuring that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to meet the specific needs of our guests as described in their medical consultation form, ensuring that all guest feedback and reviews are communicated to the Spa Management for quick follow-up, taking care of the assigned areas and treatment rooms, ensuring they are prepared according to the specific standard and maintaining them clean and organized at all times, and keeping the Spa Boutique clean and organized.

Qualifications include preferably two years of experience in a high-end Spa or luxury hotel, proficiency in Google Suite and prior knowledge of Spa services preferred, advanced English, both spoken and written, ability to work flexible hours, including weekends and holidays, depending on the department's needs, and a minimum education level of secondary school.

Benefits include medical, dental, vision plans, flexible spending accounts, health savings account, basic life and AD&D, team member stay discounts, employee assistance program, tuition reimbursement, task force opportunities, career growth, voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance, and a 401(k) program and receive a 4% match on employee contributions after one year.