Parts Specialist

Job Description

Job Description

JOB TITLE: PARTS SPECIALIST

OVERVIEW:  The Parts Specialist position is responsible for the shipment, receiving, proper check in, stocking procedures, sale of parts, and daily operations within the Parts Department. They must be professional, maintain a positive attitude, and uphold Mau Marine’s mission.

MAU MISSION: Mau Marine will make absolutely every aspect of the boating experience easy and enjoyable for our customers. We will do this through an expert team of marine professionals dedicated to setting the standard for excellence in customer satisfaction.

POSITION RELATIONSHIPS:

Reports to: Parts, Rigging & Warranty Manager

Key Internal Relationships: Sales Manager, Service Director, Service Manager, Service Department Technicians

Direct Reports: N/A

RESPONSIBILITIES

• Responsible for the shipment and receipt of all parts, materials, and supplies
• Unboxes product to check-in via packing slip, or invoice and pairing it with the correct purchase order
• Identify any damaged items that were received in and report to Parts Manager to resolve.
• Properly label all received items with Mau Marine parts labels including special orders, and locate them appropriately.
• Tag and locate all special orders, report to Parts Manager all special orders received in daily.
• Ensure inventory is accurately maintained in EVO.
• Responsible for maintaining a clean and organized parts room. This includes maintaining accurate parts locations, shelf facing, and maintaining general overall cleanliness.
• Identifies and reports daily parts restocking requirements
• Utilize Manufacturer, dealer, web-based resources, and parts manuals to accurately identify correct parts requirements being requested
• Proficient in selling parts to an invoice, repair order, and/or via POS system
• Greet customers promptly and professionally
• Fulfill parts request quickly and accurately
• Process parts returns
• Redirect customers for parts not handled by Mau Marine
• Provide parts information for estimates and repair orders
• Monitor parts tracking and expected arrival dates
• Effectively communicate with customers to identify their needs
• Other duties as assigned to assist overall Mau Team operations

REQUIREMENTS

The Parts Specialist role is perfect for an independent and motivated self-starter. No two days are the same at Mau Marine; the ideal candidate for this position will be able to adapt to a fast-paced environment and deliver a fantastic customer experience simultaneously. This position offers the ability grow responsibilities within the company based off sustained exceptional performance and capabilities.  

COMPENSATION AND BENEFITS

Starting wage is dependent on skills, experience and education. Along with competitive pay, full-time positions are benefits eligible which includes:

• Health, Dental and Vision Insurance
• PTO your first year
• Paid holidays
• 401(k) plan
• Medical and Dependent Care savings plans
• Complimentary use of employee boat fleet
• Employee discounts
• Uniform package
• Paid schooling and continuing education
• Team-Oriented Atmosphere fostering success and career development

SEE YOURSELF AT MAU MARINE OF OKOBOJI IOWA

The Midwest’s premier lakefront boat dealership, Mau Marine features a full-service marina, 100-boat indoor showroom, and restaurant/entertainment complex. As a member of the Mau crew, you will work alongside marine professionals who are passionate about teamwork and quality service. Mau’s slogan “Experience the Difference” demonstrates our commitment to continuous improvement and the belief that we truly make a difference in our customers’ lives-and you’ll be a part of that! Our success is measured by the tenure and development of individual team members as well as the numerous awards we earn annually as a group.