Sr IT Change and Release Analyst

Job Description The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices. This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function, including influencing process improvements, platform enhancements, and cross-team adoption of best practices. What You'll Do Govern, execute, and support ITIL Service Transition activities aligned with the ITIL service model. Drive process simplification, standardization, and continuous improvement across change and release enablement practices. Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities. Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models. Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership. Support audit and compliance activities through accurate, complete, and defensible documentation. Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication. Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes. Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification. What You Bring Bachelor's degree or advanced degree (where required). 5+ years of experience in a related field. In lieu of a degree, 7+ years of experience in a related field. Bonus Points Experience working in a hybrid model with internal teams and managed service providers. Experience facilitating CAB or similar governance forums. Familiarity with CMDB and CI relationships. Experience driving process improvements or platform enhancements. What You'll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community. Work‑life balance, flexibility, and the autonomy to do great work. Medical, dental, and vision coverage along with numerous health and wellness programs. Parental leave and support plus adoption and surrogacy assistance. Career development programs and tuition reimbursement for continued education. 401k match including an annual company contribution. Where You'll Work Our Hybrid Flex approach is built on presence with a purpose—giving you flexibility to work remotely with intentional in‑person connection—to support a workforce that is flexible, connected, and future‑focused. In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote‑Flex role, you’ll work virtually, with a few in‑office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. On‑site expectations will be discussed during the interview process. #LI‑Hybrid Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market‑price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications, and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 – $172,642.00 Skills We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text‑based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: View email address on click.appcast.io. #J-18808-Ljbffr Blue Cross and Blue Shield of North Carolina