Global Customs Compliance Lead (Bilingual: English/Mandarin)

Global Customs Compliance Lead Put your international trade expertise to work as our new Global Customs Compliance Lead in Los Angeles. This role is ideal for a bi‑lingual (English/Mandarin) dedicated compliance professional with 3+ years of experience who wants to independently manage cross‑border customs documentation, navigate international regulations, and keep our high‑value supply chain moving smoothly. If you thrive on technical accuracy, strong vendor coordination, and proactive risk management, we want to hear from you. Responsibilities Establishment and Implementation of Global Customs Compliance System: Independently build standardized and replicable management processes and operational standards for import and export customs clearance worldwide, covering key business countries including the United States, Vietnam, Malaysia and Singapore. Clarify compliance requirements, responsibility allocation and risk control points for the whole process, to ensure all customs clearance activities are rule‑based, compliant and traceable. Full‑process Review & Management of Customs Documents: Conduct comprehensive review of global import and export customs documents, including customs declarations, commercial invoices, packing lists, bills of lading/waybills, certificates of origin, compliance certifications and dangerous goods declaration documents. Ensure all documents are authentic, complete and consistent, and fully match the actual goods. Liaison & Business Coordination with Global Service Providers: Manage daily communication and cooperation with international freight and customs clearance companies to build a stable service provider system. Liaise with customs authorities, customs brokers and port terminals in Vietnam, Malaysia, Singapore, the US and other regions, track clearance progress, and handle customs inspections, valuation and duty payment. Provide complete document support for goods pickup at customs and ports. Emergency handling and risk management for customs clearance anomalies: Develop a risk response plan for the customs clearance process, in case of sudden customs clearance anomalies, immediately activate the emergency response plan, coordinate with customs clearance agents, customs authorities, and relevant business teams, and promptly and properly handle the situation to shorten the customs clearance delay time. Regulatory Updates & Compliance Training: Keep track of the latest changes to import/export laws, customs supervision policies and international transportation safety regulations in key regions including the US, Vietnam, Malaysia and Singapore. Timely adjust the company’s customs clearance compliance procedures to sustain long‑term business compliance. Deliver regular specialized training on customs compliance for logistics, business, warehousing and other relevant teams to enhance overall compliance awareness across the organization. Customs Data Management & Process Optimization: Establish a full‑process data ledger for global customs clearance. Track core indicators including clearance lead time, inspection rate, exception rate, compliance pass rate and clearance costs. Compile regular operational analysis reports, identify weak points, and conduct ongoing optimization to improve clearance efficiency and reduce customs clearance costs and compliance risks. Application, renewal, modification and full lifecycle management of Customs Bond for the United States Customs. Ensure the validity of the deposit status and meet the mandatory requirements of the U.S. Customs for import clearance. Preparation, review and submission of all the documents for the entire customs clearance process in the United States, ensuring that all customs clearance documents comply with the requirements of the U.S. customs authorities and avoiding the risks of customs clearance due to document discrepancies. Establish a stable domestic US customs clearance service system by connecting with domestic customs clearance agents, customs agencies, ports and terminals, and inland transportation service providers. Provide full‑chain domestic US customs clearance support for the company's core cross‑border business. Location: based in Los Angeles, with significant work at the Port of Los Angeles. Qualifications Work Experience: Minimum 3 years of working experience in global import and export customs clearance management. Practical experience in cross‑border customs clearance for high‑value containerized goods and electronic products shipped from Southeast Asia (Vietnam / Malaysia) to the US is preferred. Experience in U.S. Customs Bond administration and dangerous goods clearance is a plus. Language Skills: Fluent in English (oral & written) is mandatory. Ability to speak, read and write in Mandarin is preferred. Able to draft and review English customs documents and compliance papers proficiently and communicate smoothly with overseas customs brokers and authorities worldwide. Certifications: Candidates holding relevant professional certificates such as Customs Declarer, Inspection Declarer, Registered Safety Engineer and Logistics Specialist are preferred. Work Authorization: Possess valid work permits for full‑time work in the US. Professional Knowledge: Proficient in import and export customs regulations of the United States, Vietnam, Malaysia, Singapore and other regions. Familiar with U.S. CBP rules, AMS/ISF anti‑terrorism filing requirements, and mandatory FCC ID certification standards for wireless devices. Be able to establish a global customs clearance compliance control system independently, formulate standardized customs clearance operation procedures and risk emergency plans, and possess excellent capabilities in risk prediction, hazard detection, and abnormal handling. Experienced in global customs clearance agency management, capable of independently establishing the service provider admission, assessment and elimination system, and possessing excellent cross‑border and cross‑institutional communication coordination and business negotiation skills. Proficient in document management and data statistical analysis. Be able to conduct customs document review, compliance report writing, data review and analysis. Proficient in using Excel, logistics management system, and customs declaration system. 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