Operation Supervisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Opportunity for advancement
• Paid time off

The Supervisor is responsible for overseeing the daily activities, performance, and productivity of all Technicians. This position ensures Technicians have the training, equipment, inventory, and support necessary to complete their work safely, efficiently, and to DMG quality standards. The Supervisor will assist with onboarding and training new Technicians, monitor job quality, maintain inventory levels, and ensure company procedures and operational standards are consistently followed. This includes but not limited to overseeing all DMG vehicles for maintenance and any termination of technicians.

• Supportive, growth-focused culture built on integrity, trust, teamwork, and accountability
• Career advancement opportunities with ongoing training and certifications
• Competitive pay + benefits + performance-based bonuses
• Work that makes a real impact

Your key responsibilities will include:

• Leading and supervising crews on carpet cleaning, water damage and mold jobs.
• Preparing job sites and ensuring your team is ready for action
• Manage equipment
• Performing hands-on work as needed
• Oversee water extraction
• On site estimates
• Monitoring drying progress and making daily adjustments using readings and data
• Communicating clearly with customers about processes, timelines, and next steps
• Documenting jobs thoroughly (photos, notes, reports) for insurance purposes
• Ensuring all equipment, vehicles, and materials are properly maintained
• Inspecting completed work, securing approvals, and assisting with payments
• Resolving customer concerns and keeping leadership inform 

Required:

• WRT (Water Damage Restoration Technician)
• ASD (Applied Structural Drying Technician)
• Mold Certification
• On-call availability (rotating schedule)
• Strong communication and customer service skills
• Positive attitude, punctuality, and a willingness to work hard
• Ability to use mobile apps/software for job documentation
• Ability to follow instructions and prioritize tasks
• Clean, professional appearance

Physical & Work Requirements

• Lift and move up to 70 lbs. regularly
• Stand, walk, squat, crawl, and crouch for extended periods
• Work indoors and outdoors in varying conditions
• Ability to wear a respirator when required (must seal properly)
• Strong attention to detail and ability to follow safety procedures

Pay: $31.25 hour base plus %

Benefits:

• Opportunities for advancement
• Paid time off
• Paid training

License/Certification:

• Driver's License (Required)
• IICRC

Key Responsibilities are as follows, but not limited to: *Project Management *Quality Control * Safety Management *Customer Satisfaction *Documentation *Equipment & Material Management *Training & Mentorship *Organized *Time Management *Maintenance

Apply today and become part of a company that values your growth and rewards your hard work!