Concierge

The Concierge serves as the first point of contact between guests and the organization, responsible for addressing guest inquiries, coordinating travel plans, and upholding the company’s values. Concierges work to ensure guests feel welcomed and valued, often found in hotels, resorts, hospitals, real estate offices, and other hospitality-focused environments. ESSENTIAL FUNCTIONS Respond promptly to phone and email inquiries from potential guests. Greet guests warmly, making them feel welcome and attended to. Provide restaurant and activity recommendations, assist with transportation, and arrange excursions. Handle and redirect mail, phone calls, and packages. Maintain cleanliness and organization of guest spaces and lobby areas. Liaise between guests and other departments, including kitchen and housekeeping. Anticipate guest needs to ensure exceptional service. Maintain inventory of supplies and restock as necessary. Achieve a score of 90% or higher in room inspections. Greet each guest with acknowledgment and a friendly greeting. Maintain knowledge of in-house services and local area attractions to assist guests. Demonstrate proper organizational skills when stocking and maintaining carts. Assist with keeping communal areas clean and tidy. Provide timely responses (within 10 minutes) to guest requests for supplies. Address guests by name upon entering an occupied room. Ensure vacant rooms are checked daily to confirm status. Keep supply rooms clean and organized. Display a team-oriented attitude, assisting coworkers when necessary. #J-18808-Ljbffr