General Clerk Supporting Service Delivery

General Clerk

NYCSBUS (NYC School Bus Umbrella Services Inc.) is a not-for-profit corporation that provides school bus transportation services to New York City public and private school students, the majority of whom have Individualized Educational Programs. It operates approximately 800 school bus routes with a staff of approximately 1,800 people from six locations with a budget of $190 million. NYSCBUS' goal is to radically improve student bus transportation by innovating in all areas and by providing unprecedented transparency in bus operations to school districts that outsource this service. Reporting to the General Manager, the General Clerk will be responsible for a variety of office clerical duties supporting the Service Delivery team. This is an in-person position, working at one of the NYCSBUS depots in New York City. This position will primarily support the Service Delivery team. However, they will be expected to support other departments including but not limited to Fleet Maintenance, Dispatch, and/or Safety at certain times of the year or as needed due to business needs.

Primary Responsibilities:

• AM shift operations; assess drivers for physical, emotional and mental conditions allow them to perform essential duties in a proper, safe, and competent manner.
• Document depot daily call outs and complete associated tasks
• During call center peak time, answer telephones and respond to inquiries regarding Service Delivery & Operations
• Assist depot General Manager and Assistant General Manager analyze performance data and follow up with directives
• Collect, sort and distribute trip cards
• Review trip cards for accuracy and completeness
• Handle traffic, idling and parking violations
• Handle vehicle breakdowns and accidents and enter all data information into NYCSBUS Fleet Management System
• Participate in department meetings, trainings and special projects (2-way radios, MC300s, vehicle registrations and insurance campaigns)
• Performs basic data entry tasks
• Any other duties as and when required when directed to do so by the General Manager. This includes, but is not limited to: working in the maintenance department during peak periods; helping with special projects, etc.
• Responsible for supporting GM and AGM with call outs. Investigate and answer OPT escalation (complaints/violations)
• Complete calls and document parent capture daily assignments

Education and/or Experience:

High school diploma, G.E.D. Certificate or demonstrated progress toward obtaining a G.E.D. as required by New York law. Minimum, some college of liberal arts preferred. Experience in transportation, automotive, industries that serve families or related fields is preferred.

Qualifications:

Proficient with Google Apps and other related software. Experience with Microsoft Office is a plus. Experience with fleet management, scheduling, dispatching, call center and similar systems is preferred. NYCSBUS uses Fleetio, Paycom and Geotab, experience with those systems is a huge plus. Proficient English language verbal and written communication skills. Ability to communicate in Spanish is strongly preferred. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Familiarity with office procedures, including use of simple office machines and filing systems.

Physical and other Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to travel to other NYCSBUS depots if needed Must be able to work safely in conditions where noise, moving machinery, exposure to dust, fumes and/or gas may be present. May be assigned shifts that fall outside of normally scheduled hours. During busy seasons such as the opening of the fall and summer school season staff may be required to work longer than normally scheduled hours and might be assigned to depots other than the one they were hired for.

New York City School Bus Umbrella Services