Lead Platform Engineer PRO

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

We are searching for the best talent for a Lead Platform Engineer - PRO to be located in Raritan NJ

Position Summary

Johnson & Johnson MedTech is seeking a Principal Platform Engineer for the Customer Experience Management (CxM) Professional Relations & Operations (PR&O) domain. This role is the hands-on technical leader responsible for translating the PR&O product roadmap into secure scalable supportable and reusable platform capabilities built primarily on Microsoft Dynamics 365 and Microsoft cloud technologies.

The Principal Platform Engineer will lead solution design and engineering execution for PR&O workflows data integrations controls automation reporting and AI-enabled capabilities. The role will work directly with the Senior Manager for the PR&O commercial platform the Senior Principal Platform Engineer architects engineers control functions business process owners and delivery partners.

The role has domain-level engineering accountability for PR&O. The Senior Manager owns product outcomes roadmap prioritization funding adoption and value realization. The Senior Principal Platform Engineer owns cross-CxM architecture shared engineering standards and platform-wide patterns. This role applies those standards identifies gaps and delivers technically sound PR&O capabilities.

Key Accountabilities

1. PR&O solution architecture and engineering

• Translate the PR&O product roadmap and business-process requirements into executable solution designs technical backlogs engineering plans and non-functional requirements.
• Design and guide implementation of PR&O capabilities across Microsoft Dynamics 365 Power Platform Azure Microsoft 365 and connected enterprise services.
• Define domain models extension patterns data flows integration contracts security boundaries and operational requirements in alignment with the CxM target architecture.
• Make pragmatic engineering trade-offs that support immediate delivery while protecting the long-term maintainability and scalability of the platform.
• Remain sufficiently hands-on to review designs and code troubleshoot complex issues validate technical assumptions and produce reference implementations when needed.

2. Reuse integration and platform consistency

• Apply cross-CxM engineering standards reusable services APIs frameworks SDKs platform components and approved implementation patterns.
• Identify PR&O requirements that should become shared platform capabilities and partner with the Senior Principal Platform Engineer to prioritize and establish them.
• Prevent unnecessary duplication custom code point-to-point integrations and regional variants when configuration or shared services can meet the need.
• Ensure PR&O capabilities integrate effectively with customer professional product contracting finance payment document analytics identity and adjacent CxM services.
• Document architecture decisions reusable patterns interfaces dependencies and technical constraints so delivery teams can implement consistently.

3. Risk compliance data and secure engineering

• Engineer required privacy cyber security records management auditability validation change control access retention and risk controls into PR&O solutions.
• Partner with business and control functions to convert policies and controls into clear technical requirements evidence monitoring and support procedures.
• Establish technical patterns for data quality ownership lineage access retention and appropriate use of professional-relations data.
• Ensure solutions meet defined reliability performance availability recoverability observability and supportability requirements.
• Raise unclear or conflicting requirements early and drive fact-based resolution without overengineering for speculative future needs.

4. AI automation and responsible implementation

• Design and implement AI-enabled and automated PR&O capabilities where they produce measurable workflow quality or user-experience improvements.
• Apply approved patterns for LLM integration retrieval-augmented generation agent orchestration tool calling skills context management human oversight evaluation and observability.
• Work with enterprise AI teams to implement governed execution security privacy monitoring discoverability and production operations.
• Use MCP agent-to-agent or other interoperability approaches only where approved supportable and justified by the use case.
• Ensure AI capabilities preserve human accountability and meet applicable governance policy risk and compliance requirements.

5. Engineering quality and delivery leadership

• Provide technical direction to engineers contractors systems integrators and product squads delivering PR&O capabilities.
• Lead design reviews code and configuration reviews technical backlog refinement release-readiness assessments and resolution of cross-team dependencies.
• Define and monitor engineering measures for quality reliability security reuse technical debt release performance developer productivity and production health.
• Improve delivery through automated testing CI/CD infrastructure as code environment standards observability documentation and disciplined release practices.
• Coach engineers and technical leads while creating a culture of accountability constructive challenge learning and continuous improvement.

6. Production engineering and lifecycle management

• Partner with product support and operations teams to establish release change incident problem service and lifecycle-management practices for PR&O.
• Provide technical leadership during major incidents restoration root-cause analysis and corrective and preventive actions.
• Use production insights to eliminate recurring defects reduce manual support improve resilience and inform platform priorities.
• Ensure technical documentation monitoring runbooks support ownership continuity plans and operational-readiness criteria are complete before release.

Measures of Success

• PR&O releases meet approved architecture security compliance quality operational-readiness and non-functional requirements.
• Reusable CxM services and patterns are adopted and unnecessary PR&O-specific customization and point-to-point integration are reduced.
• Engineering risks dependencies technical debt and production issues are visible early and resolved through clear ownership and decisions.
• PR&O capabilities are reliable observable supportable and capable of scaling across global and regional use cases.
• AI and automation capabilities move beyond demonstrations into governed measurable production-ready services.
• Product leaders no longer need to mediate routine technical decisions between engineering teams and delivery partners.

Required Qualifications

• 7 or more years of software engineering experience delivering enterprise-scale products platforms integrations or distributed systems.
• 4 or more years as a lead engineer solution architect principal engineer or technical lead accountable for solution design and engineering execution.
• Deep expertise in Microsoft Dynamics 365 architecture configuration extensibility integration data security release management and platform operations.
• Experience with Microsoft Azure Power Platform Microsoft 365 Teams Outlook Copilot and Copilot Studio integrations.
• Experience designing reusable APIs services components frameworks or integration patterns rather than only standalone applications.
• Hands-on experience with modern engineering practices and tooling including Git CI/CD automated testing infrastructure as code containers Kubernetes and platform observability.
• Experience designing or implementing production AI solutions using LLM integration agents RAG tool calling context engineering evaluation observability security and governance.
• Experience engineering systems in a regulated security-conscious or otherwise complex enterprise environment.
• Working understanding of commercial operations regulated workflows data controls and the application of technology to simplify business processes.
• Demonstrated ability to lead engineers and delivery partners through influence technical credibility coaching and clear engineering decisions.
• Strong written and verbal communication skills including the ability to explain technical choices risks and trade-offs to product business and control stakeholders.

Preferred Qualifications

• Experience in MedTech pharmaceutical healthcare or another regulated industry.
• Experience with professional-relations operations healthcare professional or organization engagement regulated interactions or comparable compliance-sensitive workflows.
• Experience integrating Microsoft business platforms with enterprise services operating across Azure and AWS environments.
• Experience building enterprise agent solutions internal developer capabilities reusable SDKs or framework libraries.
• Experience with global platforms that support controlled regional variation.
• For internal candidates working knowledge of XENA engineering standards accelerators AI-enabled SDLC practices enterprise architecture standards deployment frameworks and CI/CD governance. External candidates should demonstrate experience adopting comparable enterprise engineering frameworks and the ability to rapidly learn J&J standards.

Technology Environment

• Microsoft Dynamics 365 Power Platform Azure Microsoft 365 Teams Outlook Copilot and Copilot Studio.
• API management event-driven integration identity and access management secrets management cloud security data services and observability across Azure and AWS.
• Git Jenkins or comparable CI/CD tooling Terraform Kubernetes Docker infrastructure as code automated testing and code-quality tooling.
• LLM integrations agent orchestration RAG tool-calling frameworks context engineering AI evaluation and observability MCP and agent-to-agent patterns.

Preferred Skills

AI Engineering; API and Integration Architecture; CI/CD; Cloud Platforms; Data and Security Engineering; Full-Stack Development; Infrastructure as Code; Mentorship; Microsoft Dynamics 365; Platform Engineering; Platform Observability; Regulated Workflow Engineering; Requirements Analysis; Software Quality; Technical Communication; Technical Troubleshooting.

#JNJTECH

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Capacity Leveling Collaboration Consulting Contingency Planning Controls Compliance Critical Thinking Human-Computer Interaction (HCI) IT Service Continuity Management (ITSCM) Management Systems Implementation Organizing Performance Measurement Software Development Management Tactical Planning Technical Credibility Technical Development Technical Writing Technologically Savvy

The anticipated base pay range for this position is :

$102000 - $175950

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

IC