Customer Support Coordinator

Position Title Customer Support Coordinator Locations Peachtree Corners, GA; Harleysville, PA; Rolling Meadows, IL Overview Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow. We have an inclusive and diverse team culture with a global presence offering diverse career opportunities across industries, nations, and job domains, empowering our workforce to enhance their skills and stay competitive. Create a better tomorrow with us! Role The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites, and services for selected accounts. Responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and escalates customer issues when warranted. Supports the customer with referral to appropriate specialist for assistance or problem resolution. Responsibilities Respond and resolve problems in a timely and accurate manner while providing excellent customer service. Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements. Utilize CRM tool to directly communicate to customers, internal staff, and affiliates. Initiate action via CRM tool for completion of change orders, product selections, and post-order requests or process non-complex requests directly as authorized. Develop knowledge of assigned products within the division and systems to move within the Customer Support Organization. Develop lasting professional relationships within the organization (plants, warehouses, sales, pricing, product managers, buyers). Understand the business unit organizational charts to escalate and resolve issues within the organization. Qualifications Basic Qualifications High School Diploma or GED. 3+ years of practical Customer Support experience. Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution. Strong data analytical and problem-solving skills in identifying patterns and trends. Proficient with Microsoft Suites. Must be eligible to work in the US with no sponsorship now or in the future. Preferred Qualifications Associate degree or bachelor’s degree in related discipline. 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries. Specialized skill training/certification. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers. High level of professionalism and excellent customer service skills. Ability to multitask and handle a high volume of work accurately. Excellent verbal, written, and organizational skills. Desire to grow within the company. Must be a strong team player able to work in a cross-functional team environment. Must be a self-starter. Ability and desire to learn assigned business segment product line; may require internal product training. Ability to successfully complete required training program. Knowledge of SAP, CRM systems (Salesforce), and quotation tools. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsorship now or in the future for employment in the United States. Benefits and Perks Siemens offers a variety of health and wellness benefits. Details can be found here: The pay range for this position is $33,810 - $62,790. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Additional Information About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose adding real value for customers. Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Learn more about our commitment to DEI here. Protecting the environment, safeguarding health and working conditions are core to our social and business commitment at Siemens. #Hybrid #transformtheeverydaywithus #siemens #customersupport #ordermanagement #electricalproducts Note: This description may be used for internal and external recruitment purposes. #J-18808-Ljbffr Siemens