Director of Operations

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance - 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a Director of Operations do?

As Director of Operations , your work helps transfer potential into opportunity. You can make a difference! Goodwill is a rewarding place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. This position will direct and supervise operations of Post Retail, Distribution Center, Transportation and Donor Acquisition in accordance with company policies and procedures to attain financial strength and growth of the department.


Job functions

• Through words and actions support Chattanooga Goodwill's Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Direct and effectively manage all distribution center and post retail operations maximizing the value of all recyclable material and reducing waste.
• Oversee and establish Donated Goods logistics schedules, delivery times, transport costs and efficiency.
• Be proficient in all distribution center and post retail processes and donation centers processes.
• Oversee post retail and distribution center productivity and post retail and distribution center processes.
• Oversee donation centers processes, productivity, and appearances.
• Supervise, coach, and train the Post Retail, Distribution Center and Transportation, and Donation staff.
• Foster a positive and effective relationship with all departments and vendors.
• Manage recruitment of management, drivers, distribution center, and ADC staff as needed.
• Ensure timely dispatch of donations and empty equipment to and from ADCs, retail stores, and distribution center.
• Manages, maintains, and improves donation acquisition/drive activities through non-traditional channels by networking, relationship management, and implementing new ideas to generate revenue. Plans, coordinates, and participates in donation events.
• Accountable for fleet vehicles including but not limited to oversight of optimizing efficiency by maintaining schedule of fleet, preventative maintenance, and service records as well as implementation of improved processes and methods to generate an acceptable Return on Investment.
• Ensure that all equipment (e.g., tractors, trailers, box trucks, balers, and other material handling equipment) has maintenance policies and that they are consistently followed.
• Assist in budgeting and planning of donated goods areas in Post Retail, Distribution Center, Transportation, and ADCs.
• Develop and implement all continuous quality activities for processes and procedures.
• Work with leadership to achieve overall departmental and Agency goals.
• Ensure compliance with all laws, DOT regulations, CARF standards, safety and security policy and procedures.
• Conduct all staff meetings as required.
• Attend meetings and training as required.
• Review and be familiar with Goodwill Industries of Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Other duties as assigned.

Key knowledge and experience

• Bachelor's degree, preferred.
• 2 years of warehouse and transportation/logistics proven working experience in a supervisory role, required.
• Multi-unit supervision is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Excellent motivational and diplomatic skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Ability to create change management inter and intra departmentally.
• Good interpersonal skills: able to work well with a wide range of people.
• Ability to perform as a leader.
• Experience in immediate and long-range planning, goal setting and implementation.
• Financial budgeting and analysis.
• Ability to complete and maintain: CPR and First Aid certifications, and Forklift Certification.
• Driver license for 3 years.
• Valid Driver's License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations. The work schedule includes days. Occasional evenings, holidays, blackout periods, and weekends may be required based on business needs.

Direct reports

Manager of Distribution Center and Post Retail, Manager Donor Acquisitions and Logistics

What does it mean to be a member of the Chattanooga Goodwill organization?

• You'll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you'll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage .
• Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.
• Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.